Receptionist

MAIN DUTIES:

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
• Receiving and logging telephone calls and other communications to the venue.

REQUIRED SKILLS AND BEHAVIOURS:

• Excellent customer service skills.
• Courteous and friendly outlook.
• Good grooming and presentable.
• Team player.
• Flexible attitude.
• Pro-active approach, able to work autonomously.
• Able to communicate on all levels including senior management.
• Good IT skills in normal Microsoft applications (Word, Excel,).
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.