SUMMARY:
RADIOLOGY RECEPTIONIST
POSITION INFO:
Location: Midrand, Gauteng
Position Type: Permanent
Industry: Healthcare | Radiology
Remuneration: Market-Related + Benefits
ABOUT THE OPPORTUNITY
Medical Resources Group is recruiting on behalf of our client for a highly experienced, professional, and patient-focused Receptionist to join a busy radiology practice in Midrand.
The successful candidate will be responsible for welcoming patients, managing reception and administrative processes, confirming medical aid benefits, capturing patient information accurately, and ensuring that patients are assisted efficiently throughout their visit.
This position requires a candidate with substantial experience in radiology reception, a strong understanding of medical practice administration, and practical experience with PACS and HIMS systems. Familiarity with Pantheon practice management software and knowledge of ICD-10 codes will be advantageous.
We are seeking a well-presented, approachable, and organised individual with excellent communication skills, exceptional patient service, and the ability to work effectively with doctors, radiographers, sonographers, and other administrative departments.
MINIMUM REQUIREMENTS
- Grade 12 (Matric).
- Extensive experience in radiology reception.
- Minimum of 3 years'''''''' customer service or receptionist experience within the medical industry.
- Experience working with PACS and HIMS systems.
- Familiarity with Pantheon practice management software will be advantageous.
- Experience confirming medical aid benefits, checking membership status, and verifying patient cover.
- Knowledge of ICD-10 codes.
- Fully computer literate, with accurate data capturing skills.
- Excellent communication and interpersonal skills.
- Strong administrative, organisational, and attention-to-detail skills.
- Excellent patient service skills and a compassionate, patient-focused approach.
- Ability to work effectively within a multidisciplinary team.
- Willingness to work rotating shifts and alternating weekends.
KEY RESPONSIBILITIES
Patient Reception & Customer Service
- Welcome and receive patients in a friendly, professional, and compassionate manner.
- Ensure patients feel comfortable and are assisted efficiently throughout their visit.
- Maintain excellent patient service standards and demonstrate appropriate bedside manner.
- Direct patients to the relevant departments, including radiographers and sonographers.
- Handle patient enquiries professionally and provide feedback regarding the progress and status of procedures and results, in accordance with practice protocols.
Patient Administration & Data Capturing
- Capture patient details and relevant procedures accurately on the practice management system.
- Verify and update patient information, including identity numbers, contact details, email addresses, physical addresses, and medical aid details.
- Ensure copies of patients'''''''' identification documents and medical aid cards are obtained and scanned onto the system.
- Maintain accurate patient records and ensure all relevant documentation is completed.
- Follow established practice protocols regarding referrals, appointments, and patient administration.
- Maintain a high level of accuracy when capturing patient and account information.
Medical Aid Benefits & Authorisations
- Confirm medical aid benefits before procedures, where required.
- Verify medical aid membership status and available cover.
- Assist with medical aid-related enquiries and communicate with the relevant authorisation department.
- Ensure the necessary documentation and information are available for benefit confirmations and authorisations.
- Identify and escalate discrepancies or outstanding information where necessary.
Interdepartmental Communication & Teamwork
- Liaise with doctors, radiographers, sonographers, authorisation personnel, billing staff, and typists.
- Ensure the smooth flow of information between reception and other departments.
- Communicate relevant patient information accurately and timeously.
- Work collaboratively with colleagues to maintain an efficient patient journey.
- Assist with additional administrative duties as required to support the practice.
Payments & Financial Administration
- Ensure all payments due, particularly co-payments and private patient fees, are collected upfront in accordance with practice procedures.
- Issue receipts and record payments accurately.
- Ensure all financial transactions are documented correctly.
- Follow up on outstanding payment-related matters where required.
- Maintain accurate patient account information and support the billing process.
Quality Control & Performance Management
- Maintain high standards of accuracy when capturing patient and account details.
- Ensure all practice protocols and administrative procedures are followed.
- Monitor outstanding patient information and documentation.
- Contribute to efficient patient processing and minimise delays.
- Maintain a professional reception environment and contribute to positive patient experiences.
IDEAL CANDIDATE PROFILE
Our client is seeking an individual who demonstrates:
- Radiology Experience: Strong practical experience in radiology reception and an understanding of radiology practice workflows.
- Technical Competence: Experience with PACS and HIMS systems, with familiarity with Pantheon practice management software considered advantageous.
- Professionalism: Well-presented, confident, approachable, and able to maintain a professional reception environment.
- Patient Care: Excellent bedside manner, empathy, patience, and a genuine commitment to patient satisfaction.
- Communication Skills: Excellent verbal and written communication skills, with a good command of English.
- Attention to Detail: Accurate data capturing, strong administrative skills, and the ability to identify discrepancies.
- Customer Orientation: Committed to providing efficient, friendly, and high-quality service to patients.
- Teamwork: A cooperative team player who communicates effectively with medical practitioners and administrative staff.
- Accountability: Reliable, organised, and committed to following practice procedures and achieving performance targets.
- Flexibility: Able to adapt to rotating shifts and alternating weekend schedules.
WORKING HOURS
The position requires flexibility to work on a rotating shift schedule, Monday to Friday, according to operational requirements.
Weekday Shifts:
- 07:00 – 15:00
- 08:00 – 16:00
- 09:00 – 17:00
- 10:00 – 18:00
Weekend Shifts: Weekend duties will be scheduled on a rotational basis, including alternating Saturdays and Sundays, in accordance with the operational roster.
REMUNERATION & BENEFITS
The client offers a market-related salary package, together with the following benefits:
- Pension fund.
- Medical aid.
- 13th cheque.
HOW TO APPLY
Suitably qualified candidates with strong radiology reception experience are invited to submit their updated CV to .
Email Subject: RadReceptionist – Midrand
