Receptionist

The Purpose of the Role:

Reception and switchboard, Client and Associate liaison, Branch administration support, internal employee attendance management, and assist in handling overall control measures.

Key Performance Indicators

Client and Associate Liaison

Manage Reception, Switchboard, Branch Attendance Register, Stationery, Refreshments & Housekeeping

Assist Business Line Manager

Compliance with Company Procedures and Processes, Policies & Legislation

Meeting Deadlines

Inter-Departmental Teamwork

Required Competency

Advanced Level of Computer Literacy

Good Communication and Telephone Skills at all levels – Approachable yet confidently and politely assertive

Methodical; Attention to Detail; Accuracy

Ability to Work Under Pressure; Job Prioritization; Results Driven; Effective Query Resolution

Professional Manner; Confidential; Positive Attitude; Empathy

Accountable; Self-Motivated; Proactive; High Level of Energy

Main Activities

Client and Associate Liaison: Manage and direct communication on behalf of the branch.

Manage Reception, Switchboard and Branch Employee Attendance Register.

Assist BLM/GM with Business Development through managing Client Appointments and preparation of Service Level Agreement Packs.

Perform general administration duties as required by the BLM/PA.

Internal Procedural Compliance: Participate in inter-departmental procedures with strict adherence to deadlines.

Control Stationery levels (including Payslips and Invoices); Staff Refreshments; and Branch Housekeeping

Clear understanding of, and participation in, Inter-Departmental Processes

Personal accountability for ensuring that all deadlines are met.

Teamwork: Build and support relationships with Clients and Associates; and between your Branch and Payroll/Finance colleagues thereby contributing towards quality service delivery.