Receptionist

SUMMARY:
We are seeking a Receptionist for our client, an upmarket Boutique hotel in Port Elizabeth.

POSITION INFO:
The receptionist will be responsible for ensuring smooth front desk operations and delivering excellent customer service. Key duties include:

• Guest Check-In/Out: Greet guests, manage check-ins and check-outs, issue room keys, and handle reservations.
• Customer Service: Answer inquiries about hotel services, amenities, and local attractions, and assist with special requests.
• Phone and Email Management: Respond to calls and emails, direct inquiries to appropriate departments, and take messages as needed.
• Billing and Payments: Process guest payments, handle billing issues, and provide receipts.
• Record Keeping: Update guest records, maintain booking logs, and prepare daily reports.
• Problem Resolution: Address guest complaints or issues professionally, escalating as necessary.