Receptionist

SUMMARY:
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POSITION INFO:

Job Title:

Receptionist

Reports To:

Business Owner

Purpose of the Role:

To provide a warm, professional first point of contact for visitors and clients, while efficiently handling front-desk operations and supporting administrative functions across the business.

Key Responsibilities:

• Greet and welcome visitors, clients, and staff in a friendly and professional manner.

• Answer and direct incoming phone calls promptly and accurately.

• Manage the company’s reception area to ensure it is tidy, presentable, and professional at all times.

• Receive, sort, and distribute mail and deliveries.

• Manage appointment scheduling and meeting room bookings.

• Provide general administrative support such as filing, photocopying, scanning, and data entry.

• Maintain office supplies inventory and place orders when necessary.

• Assist with onboarding of visitors and issuing of security badges or passes (if applicable).

• Handle queries or direct them to the appropriate departments.

• Maintain confidentiality and follow office protocols.

Qualifications Required:

• Matric (Grade 12) required.

• Diploma or certificate in Office Administration or similar (advantageous).

• Training in telephone etiquette or customer service is a plus.

Experience:

• 1–3 years of experience in a receptionist, front-desk, or administrative role.

• Experience with phone systems and office equipment (e.g., printers, copiers).

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Previous experience in a corporate or professional environment preferred.

Skills & Competencies:

• Excellent interpersonal and communication skills.

• Well-groomed and professional appearance.

• Strong organizational and multitasking abilities.

• High level of accuracy and attention to detail.

• Ability to remain calm and courteous under pressure.

• Punctual, dependable, and customer-service oriented.

Working Conditions:

• Office-based, typically Monday to Friday, 8:00 AM to 5:00 PM.

• May require occasional overtime for events or special meetings.

• Based at the company’s main office or reception area.