Reception Manager

SUMMARY:
Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed

POSITION INFO:

 
Purpose of the job:
Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.

Key Results Areas include:

• Monitoring of access and overrides for staff and members
• Managing of Receptionist
• Training of Receptionist
• Reception stock control
• Resolving member complaints
• Communication with members and staff
• Cash management
• Assisting with Club Administration when necessary – covering for Club Administrator

Experience & Competencies:

• Intermediate PC skills
• Previous experience within a front desk/hotel reception or welcome desk position added advantage
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Advanced levels of accuracy
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Ability to motivate staff and lead by example
• Have excellent communication skills and be able to liaise at all levels
• Possess high level energy levels
• Display uncompromising levels of honesty and integrity
• Must be able to work shifts
• Reliable transport

** Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessfull.

NB! This job is now closed. You can apply for other jobs by uploading your CV.