Quality Assurance Officer ( Call Centre) JB1832

Recruiter:

HR Genie

Job Ref:

JB1832

Date posted:

Friday, May 6, 2022

Location:

Pinetown, South Africa

Salary:

R7k - 9k per month

SUMMARY:
The QA ensures that all advisors use the same script, aftercall procedures and accountability standa

JOB DESCRIPTION:

Quality Assurance Officer ( Call Centre) JB1832
Pinetown, Durban
R7000 – R9000 per month

The QA ensures that all advisors use the same script, aftercall procedures and accountability standard. QA will periodically review sales data, customer surveys and call logs. They will use the information to ensure that company sales and service goals are in alignment with quality standards.

Educational Requirements:
Grade 12
Data capturing and administration
Previous experience working in administration/QA
Excel proficiency

Duties and responsibilities:
Complete all administrative duties including
Interpret and implement quality assurance standards
Evaluate adequacy of quality assurance standards
Devise sampling procedures and directions for recording and reporting quality data
Provide feedback on adhoc non-sales feedback requests
Distribute QA report at the end of each shift to the National Sales Manager
Distribute MTD and YTD QA reporting to the National Sales Manager
Investigate customer complaints and non-conformance issues
Collect and compile statistical quality data
Analyse data to identify areas of improvement in the quality system
Develop and recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Identify training needs and organize training interventions to meet quality standards
Coordinate and support on-site audits conducted by external providers
Evaluate audit findings and implement appropriate corrective actions
Monitor risk management activities
Responsible for document management systems
Assure ongoing compliance with quality and industry regulatory requirements

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Quality Assurance and HR Officer
Location: Pinetown
Salary: Monthly
We are committed to locating the ideal job for you, so we kindly advise against paying for this service.There are no costs associated with securing employment with us.Job Title: quality assurance and HR officerDepartment: quality assurance / Human ResourcesLocation: Westmead, Pinetown, DurbanEmployment Type: Fixed-Term Contract – 1 to 6 Months, with option to renew by agreementWorking Hours:...
25 days ago

Quality Assurance Manager (Chemical Processing)
Location: Durban
Salary: Monthly
Our client, a well-established and progressive manufacturer and supplier of specialised binders, emulsions, bitumen, asphalt and slurry products, seeks to employ an experienced quality assurance Manager to oversee the implementation, maintenance and continual improvement of quality Management Systems (QMS) across its Southern African operations. This role requires a technically competent QA p...
8 days ago

Software Quality Assurance Analyst
Location: Durban
Salary: Market Related Monthly
High-level role overview: The Software quality assurance Analyst will act as the company’s internal software-quality specialist, providing structured and independent testing across the software development and implementation lifecycle. The role will review requirements for completeness and testability, develop test strategies and test plans, prepare detailed test scenarios and scr...
9 days ago

Compliance & AML Officer
Location: Umhlanga Ridge
Salary: Market related
Compliance & AML officer
2 days ago

Draughting Technician
Location: Tongaat
Salary: Market related
Ensuring that technical drawings produced comply with all required standards.
3 days ago

Internal Sales Support
Location: Durban
Salary: Market Related
Internal Sales Support Durban
4 days ago

After Sales Technical and Admin Support - Pietermaritzburg
Location: Pietermaritzburg
Salary:
DBN000387 - After Sales Technical and Admin Support - PietermaritzburgTo provide specialized agronomic and technical counsel to regional distributors and agents, leveraging deep crop expertise and strategic partnerships to maximize product valueRequired Qualifications & Experience:Matric (Grade 12) or an equivalent qualification.Minimum of 5 years of technical experience within the outdoor pow...
10 days ago

Senior Merchandiser
Location: Durban
Salary:
Ready to Take Your Merchandising Career to the Next Level?An exciting opportunity awaits an experienced Senior Merchandiser to join a leading supplier in the fashion industry!This is your chance to take the lead in product execution, drive strategic planning, manage teams, and ensure seamless delivery to global buyers. If you’re a strong decision-maker with a passion for fashion, production,...
11 days ago

Senior Coordinator
Location: Durban
Salary:
A well-established supplier in the fashion industry is seeking an organised and proactive Senior Co-ordinator to join their team in Westville.
18 days ago

Independent Review Supervisor
Location: Durban
Salary: R450 000.00 per annum
The Independent Review Supervisor is responsible for overseeing the planning, execution, and quality of independent reviews to ensure that processes, controls, policies and operational activities comply with applicable legislation, regulatory requirements, internal policies and established standards.
29 days ago

Quality Assurance Officer ( Call Centre) JB1832

Similar jobs you might be interested in:

Create a free job alert for Quality Assurance Officer ( Call Centre) JB1832 in Pinetown

Jobseekers

Recruiter

General