QSR Restaurant Manager

SUMMARY:

A leading quick service restaurant brand is seeking an experienced and results-driven QSR Restaurant Manager to oversee daily operations, maximise profitability, and ensure exceptional customer experiences. This exciting opportunity is ideal for a hands-on leader with strong operational expertise, proven people management skills, and a passion for delivering high-quality service and food standards. The successful candidate will play a key role in driving sales, maintaining brand excellence, and leading a motivated team to achieve operational success.

POSITION INFO:

Purpose of the Role:

The Restaurant Manager is responsible for the overall performance, operations, and profitability of the store. This includes leading the team, driving customer satisfaction, managing costs, ensuring operational excellence, and maintaining high food safety and brand standards.

Key Responsibilities:

Operations Management:

• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Implement and maintain company operating standards and policies.
• Monitor and manage stock levels, waste, and ordering processes.
• Ensure compliance with health, safety, and food hygiene regulations.

People Management:

• Recruit, train, and develop team members to deliver excellent customer service.
• Drive staff engagement, motivation, and retention.
• Conduct regular performance evaluations and implement corrective action where needed.

Customer Service:

• Ensure outstanding customer experience and service delivery.
• Handle and resolve customer complaints promptly and professionally.
• Monitor service quality and drive improvements where necessary.

Financial Control:

• Manage budgets, control costs, and drive sales performance.
• Analyse daily, weekly, and monthly reports to identify opportunities for improvement.
• Ensure accurate cash handling, banking, and reconciliation procedures.

Marketing & Brand Compliance:

• Maintain visual and operational brand standards.
• Execute local store marketing and promotions as directed by head office.