Project Manager/Lead

SUMMARY:
This role exists to act as the primary link between UK clients and the Philippines delivery team to ensure high-quality service delivery.

POSITION INFO:

Project Manager/Lead

Act as the key link between UK-based clients and a Philippines delivery team in this operational oversight role.

Hybrid (Cape Town), UK working hours Monday to Friday 8 am -5 pm

Salary: R45 000 - R50 000 p/m.

About Our Client

The client is an outsourcing provider focused on delivery of services, including admin, resourcing, payroll, and data management. They facilitate the connection between UK-based businesses and offshore delivery teams.

The Role: Project Manager/Lead

This role exists to act as the primary link between UK clients and the Philippines delivery team to ensure high-quality service delivery. It contributes to the business by capturing processes, training offshore teams, and owning client satisfaction end-to-end. The main focus areas are operational oversight, process mapping, and quality control rather than direct task execution.

Key Responsibilities

• Lead onboarding of new clients by understanding internal workflows and documenting step-by-step processes.
• Train offshore team members to follow client processes accurately and provide hands-on guidance.
• Conduct regular audits of work to ensure adherence to processes and resolve gaps proactively.
• Act as the main point of contact for clients, providing proactive updates and maintaining relationships.
• Document and refine processes to ensure full sign-off before transitioning work to the delivery team.
• Oversee initial task delivery and run regular check-ins to ensure performance and confidence.
• Identify opportunities to expand services and support business development through client insights.
• Manage remote/offshore teams to ensure projects are delivered accurately and on time.

About You

• Strong project management or operations experience.
• Excellent communication and client management skills.
• Highly organised with strong attention to detail.
• Ability to document and improve processes.
• Proactive, solutions-focused mindset.
• Experience working with or managing remote/offshore teams (preferred).