Product Specialist

SUMMARY:
New Job opportunity available for
Product Specialist
Are you a hands-on electronics professional with a knack for solving complex technical challenges in demanding environments? Join a leader in environmental and communication systems where your expertise keeps people safe and operations running smoothly as a Product Spacialist

Company and Job Description
We are recruiting for a Product Specialist to provide technical, specialised support on a range of innovative electronic products. The successful candidate will play a crucial role in product management, testing, marketing support, and on-site technical service — ensuring that each system meets the highest standards of reliability and compliance.
Collaborate with internal teams, provide technical expertise to clients, and be involved in the entire product lifecycle — from testing and trials to market launch and customer support.
If you’re driven, technically strong, and thrive in a fast-paced, hands-on environment, this is your opportunity to contribute to life-saving mining technology and work with a team that values precision, quality, and innovation.

POSITION INFO:
New Job opportunity available for
Product Specialist
Are you a hands-on electronics professional with a knack for solving complex technical challenges in demanding environments? Join a leader in environmental and communication systems where your expertise keeps people safe and operations running smoothly as a Product Spacialist

Company and Job Description
We are recruiting for a Product Specialist to provide technical, specialised support on a range of innovative electronic products. The successful candidate will play a crucial role in product management, testing, marketing support, and on-site technical service — ensuring that each system meets the highest standards of reliability and compliance.
Collaborate with internal teams, provide technical expertise to clients, and be involved in the entire product lifecycle — from testing and trials to market launch and customer support.
If you’re driven, technically strong, and thrive in a fast-paced, hands-on environment, this is your opportunity to contribute to life-saving mining technology and work with a team that values precision, quality, and innovation.

What’s in it for you?

• Be part of a company that’s revolutionising mine safety and efficiency through technology
• Exposure to advanced communication and monitoring systems
• Excellent growth potential into senior technical or product management roles

• Manage existing and legacy products to ensure alignment with latest specifications
• Coordinate firmware and hardware testing (Alpha/Beta trials)
• Conduct audits, update manuals, and assist with product trials and POCs
• Provide technical support and training to teams and customers

• Support customer presentations, product demonstrations, and launch activities
• Assist sales with product training and technical insights
• Gather market intelligence and competitor analysis to guide product evolution

• Install, repair, calibrate, and certify electronic systems to safety and technical standards
• Troubleshoot and resolve hardware/software issues on-site and in-house
• Conduct quality checks, reporting, and documentation for all service activities
• Support projects, ensuring alignment with company and customer requirements

• Complete emails, documentation, and HR-related administration timeously
• Liaise with customers and technical teams for issue resolution and updates
• Maintain safety standards and adhere to site-specific risk assessments and medical compliance

• N4 qualification with 4–6 years’ experience in electronics (hardware/software) and communications (networks/software) OR
• Trade qualification in Electrical/Electronic

• 4–6 years in a similar technical role
• Proven experience with electronic communication systems and product support
• Mining industry experience is essential
• Knowledge of company products is advantageous
• Must have a valid driver’s license and own vehicle

• Electrical, electronic, and mechanical competency
• Software and computer literacy (MS Office, MS Teams)
• Strong problem-solving and troubleshooting ability
• Excellent written and verbal English communication

• Self-starter with strong time management
• Diligent and able to work under pressure
• Adaptable to rapid change
• Team player with good interpersonal and administrative skills
• Results-driven and customer-focused