Minimum Requirements

Education & Qualifications

• Grade 12 (Matric)
• Valid Pest Control Operator (PCO) Certificate
• Valid South African Driver's Licence

Experience

• Minimum of 2 years' experience in the pest control industry
• Experience servicing commercial, industrial and food manufacturing environments will be advantageous
• Knowledge of Integrated Pest Management (IPM) and HACCP standards
• Experience using electronic Pest Management Systems or mobile service applications is advantageous

Key Responsibilities

1. Service Delivery

• Deliver professional, high-quality pest control services at all allocated client sites.
• Complete all scheduled services within agreed timeframes.
• Perform inspections, treatments and monitoring in accordance with company SOPs.
• Identify pest activity, potential risks and preventative measures.
• Ensure all service information is accurately captured and uploaded onto the Pest Management System.
• Maintain high standards of workmanship and professionalism during every client interaction.

2. Documentation & Reporting

• Complete daily treatment reports accurately and timeously.
• Ensure Integrated Pest Management (IPM) files remain updated after every service.
• Obtain client signatures upon completion of each service.
• Record all housekeeping and proofing recommendations.
• Document any missing, damaged or broken pest control units.
• Submit all required reports and documentation according to company procedures.

3. Supervision & Training

• Supervise Pest Control Assistants and Interns during daily operations.
• Provide on-the-job coaching and training in accordance with company SOPs.
• Ensure assistants perform duties safely and efficiently.
• Monitor compliance with client-specific requirements and HACCP standards.
• Promote teamwork, accountability and continuous improvement.

4. Company Assets Management

• Ensure company vehicles are clean, roadworthy and properly maintained.
• Take responsibility for all company equipment and tools.
• Report damaged or faulty equipment immediately.
• Notify management of vehicle defects, servicing requirements or repairs.
• Ensure all equipment is stored and maintained correctly.

5. Health & Safety Compliance

• Comply with all Occupational Health and Safety requirements.
• Apply pesticides safely and responsibly in accordance with legislation.
• Wear and maintain all required Personal Protective Equipment (PPE).
• Follow company safety procedures at all times.
• Report incidents, hazards or near misses immediately.

6. Customer Service

• Build and maintain professional relationships with clients.
• Deliver exceptional customer service during every interaction.
• Respond professionally to customer enquiries and concerns.
• Provide practical recommendations to improve pest prevention.
• Represent the company professionally at all times.

7. General Responsibilities

• Perform any other reasonable duties as requested by management.
• Maintain confidentiality regarding client information.
• Ensure compliance with company policies and procedures.
• Continuously improve technical knowledge and industry best practices.

Key Competencies

• Strong customer service orientation
• Excellent communication skills
• Good problem-solving and analytical ability
• Attention to detail
• Time management and organisational skills
• Ability to work independently with minimal supervision
• Leadership and supervisory ability
• Accountability and ownership
• Professional presentation
• Adaptability and flexibility
• Integrity and reliability

Technical Knowledge

• Pest Control legislation and industry standards
• Integrated Pest Management (IPM)
• HACCP principles
• Safe handling and application of pesticides
• Pest identification and treatment methods
• Electronic reporting systems
• Occupational Health and Safety legislation

Behavioural Competencies

• A strong sense of ownership and accountability.
• Initiative and a proactive approach to work.
• The ability to think outside the box and solve problems effectively.
• A commitment to delivering exceptional customer service.
• Professionalism, honesty and integrity.
• A positive attitude and willingness to learn.
• The ability to work well under pressure while maintaining high-quality standards.

Working Conditions

• Extensive travel to client sites.
• Outdoor and indoor work environments.
• Exposure to chemicals and pest control products.
• Physical work including lifting, climbing, bending and prolonged standing.
• Occasional overtime and after-hours work as operationally required.

Success Measures (KPIs)

• On-time completion of scheduled services.
• Quality of pest control treatments performed.
• Accuracy and completeness of service documentation.
• Customer satisfaction and retention.
• Compliance with SOPs, IPM and HACCP standards.
• Health and Safety compliance.
• Effective supervision and development of assistants and interns.
• Proper maintenance of company vehicles and equipment.
• Accurate reporting through the Pest Management System.