Pension Fund Team Leader - Johannesburg

Our client, a dynamic Financial Services Provider seeks to employ a Pension Fund Team Leader for their Head Office Johannesburg

Reporting to : Divisional Head Administration

Purpose: Manage a full portfolio of funds and team in order to meet the Service Providers
Agreement (SPA). Assist with the management of business processes by solving day-to-day
problems; checking and verifying data and action the first authorisation as well as first release of
payments for claims. Support team members by providing on-the-job coaching when required.

KPA’s /Key outputs
Client Services
• Handle Queries accurately and timeously.
• Adherence to company standard
• Ensure zero client’s complaints
• Attend and report back to management
Financial
• Decrease expenditure
• Lower Direct Costs
Learning and Growth
• Adhere to Perf Management Process
• Employee Individual Dev Plans
• Implementation of Perf Management
• Own IDP
• Attend training
Productivity
• Adherence to Legislation
• Adherence to Company Rules
• File work correctly
2
• Avoid any act/inact to PI Claims
• Manage the overall functions of the
• Assist in operations as and when there is the need
• Keep abreast of legislation changes
• Checking and releasing / running mo
• Prepare monthly statistics for mana
• Draft and amend operational procedure
• Checking and releasing of all types

Qualifications and Experience
• Matric and/or equivalent qualification
• Certificate of Proficiency (COP)
• 4-6 years industry experience
• Computer literacy – MS Word, MS Excel,
• Retirement Fund Industry qualifications

Skills

• Time Management
• Telephone etiquette and client liaison
• Meet all targets as per SLA
• Great awareness of customer service
• Attention to detail and high level of accuracy
Behavioural attributes
• Ability to manage a large diverse team
• Ability to work under pressure and self-motivated
Please specify the position you are applying for when sending your CV.