Payroll Customer Support Consultant – Cape Town

SUMMARY:
Payroll Customer Support Consultant – Cape Town

POSITION INFO:

We are looking for a young, dynamic, energetic Payroll Support Consultant with at least 2-3 years of payroll processing and support experience. The ideal candidate must have a matric / NQF level 4, a driver’s license, and experience in a client-facing or consultancy environment. Experience with Payspace or Deel Local Payroll System would be an advantage.

Required knowledge, skills and personal attributes:

• Comprehensive understanding of payroll regulations.
• Excellent attention to detail and strong numeracy skills.
• Proficiency with payroll software.
• Effective communication and time management skills.
• Ability to maintain confidentiality.
• Additional soft skills: critical thinking, problem-solving, adaptability, self-discipline and the ability to work under pressure.
• Willingness to assist clients at inconvenient times.

Key responsibilities:

• Client Support & Troubleshooting:
• Provide guidance and support to clients on payroll software and system usage.
• Resolve payroll-related issues, ensuring timely resolution.
• Payroll Processing Assistance:
• Assist clients in processing payroll accurately and on time.
• Ensure payroll calculations comply with applicable laws, policies, and client-specific rules.
• Assist in maintaining payroll systems and ensure all information is current and accurate.
• Compliance & Regulatory Adherence:
• Stay updated on changes in payroll-related regulations and laws and advise clients accordingly.
• Monitor, audit, and review payroll records to ensure compliance with audit requirements.
• Reporting & Documentation:
• Prepare and generate payroll reports as required by clients.
• Maintain accurate records of payroll transactions, adjustments, and employee benefits.
• Assist in preparing end-of-year payroll reports, tax submissions, and other necessary documentation.
• System Maintenance & Updates:
• Assist in updating and configuring payroll systems to meet client needs or accommodate new regulatory requirements.
• Identify areas for process improvements and recommend solutions to enhance payroll efficiency and accuracy.

NB! This job is now closed. You can apply for other jobs by uploading your CV.