Payment Processing Floor Manager

Recruiter:

Head Office - Tsogo Sun Casino Management Company (Pty) Ltd

Job Ref:

TSD01

Date posted:

Wednesday, March 25, 2026

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
Payment Processing Floor Manager

POSITION INFO:

The Online Payment Processing Floor Manager for Tsogo Sun Digital will be responsible for processing payment and carrying out operational processes in line with relevant legislation and company standards to safeguard the company and its clients against fraudulent activity, and achieve standard practise for FIC (anti-money laundering), including the review of withdrawals and the review of player activity to identify suspicious activity; crediting customer’s accounts accordingly; as well as complete any and all outstanding investigations, reconciliation of systems and policies as well as ensure a smooth operation flow.

Our successful Payment Processing Floor Manager …

Ensure all SLAs are met and oversee daily task completion and shift outputs.
Reconcile service providers, systems and staff records accurately.
Monitor payment processing, withdrawals and approval rates to prevent fraud.
Investigate and resolve failed deposits or withdrawals and implement preventative measures.
Maintain anti‑fraud controls, update the risk register and collaborate with cybercrime teams.
Review and improve payment processing procedures to ensure compliance and best practice.
Provide guidance and training on payment processes, compliance and best practices.
Deliver professional client support and resolve escalated operational discrepancies.
Prepare daily and weekly reports, performance summaries and detailed handovers.

If you have these qualifications, join our team: Matric, diploma or degree in Auditing, Finance or Risk Management, computer literacy (MS Office); good numeracy, verbal and written English skills; minimum 5-8 years’ experience in a regulatory environment; experience in managing teams

Core behavioural competencies (technical / proficiency competencies): analytical thinking, strong information‑gathering skills, sound decision‑making, high accuracy and attention to detail, strong investigative and problem‑solving ability, effective collaboration and conflict resolution, strong customer and stakeholder relationship management, emotional maturity, and solid understanding of sports‑betting regulations, AML/FIC, POPIA, anti‑bribery and corruption principles, CPA and audit protocols.

To apply, your written application must include: CV (maximum 4 pages), contactable references (with telephone numbers), covering letter with three reasons why you’re our top candidate for the job!

Only successful applicants will be contacted

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