Passenger Vehicle Booking Clerk - Western Cape, Somerset West

Recruiter:

Select Motor Recruitment

Job Ref:

JHB000873/DP

Date posted:

Thursday, July 2, 2026

Location:

Cape Town, South Africa

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience

Purpose Of The Job:

Our client is looking for an experienced Booking Clerk to join the team. To manage customer service bookings efficiently, coordinate workshop appointments, and provide professional customer support that aligns with dealership standards. By effectively managing the booking process and providing exceptional customer service, the Bookings Clerk contributes to the overall success and reputation of the dealership and the Brand.

POSITION INFO:
Responsibilities:

Schedule service, maintenance, repair, and diagnostic appointments for customers
Answer incoming calls, emails, and online booking requests
Confirm appointments and send reminders to customers
Gather and accurately capture customer and vehicle information
Coordinate booking schedules with service advisors and workshop manager
Manage workshop capacity to optimize technician productivity
Follow up on missed appointments and reschedule where necessary
Inform customers about service campaigns, recalls, and maintenance requirements
Maintain accurate records on dealership management systems
Ensure compliance with brand and dealership customer service standards
Assist with customer queries regarding service processes, estimated timelines, and dealership procedures
Support Service Advisors with administrative duties when required
Accurate filing of Job cards
Processing of cash receipts
Monitoring cash outstanding

Requirements:

Grade 12 (Matric)
2-5 Years' experience in booking, reception, call centre, or administrative roles in the motor industry would be advantageous
Previous working experience in an automotive dealership or customer service environment essential
Computer literacy, including Microsoft Office products
Familiarity with dealership management systems (such as Autoline or similar) would be highly beneficial
Own transport would be a plus
Motor industry experience essential!

Skills & Competencies:

Customer focus
Communication & influence
Teamwork & collaboration
Planning & organizing
Problem solving

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than 1 weeks from advertising.

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