Qualified Passenger Vehicle Technician (Dealership) - Western Cape, Somerset West

SUMMARY:
Remuneration: Market Related dependent on skill set, knowledge, and experience + medical aid + provident fund contributions
 
Purpose Of The Job:
 
Our client is looking for an experienced and qualified Passenger Vehicle Technician to join their elite team. As a Technician, you will delve into the heart of automotive engineering, diagnosing, repairing, and maintaining our customer vehicles with cutting-edge technology. Our state-of-the-art facilities and commitment to ongoing training ensure you stay at the forefront of automotive innovation.
 
The ideal incumbent should be able to work with a team to ensure customers’ overall experience exceed their expectations and that excellent service is consistently given. You should be results driven and strive to improve your knowledge and to maintain high levels of service excellence.

POSITION INFO:
Responsibilities:

• To provide excellent customer service by accurately completing servicing and repair orders within the allocated time and optimising productivity of the Service Department
• To ensure that the customer is confident that his interests and the safety of his vehicle are of the highest priority and that the Technician has the ability and resources to address any problems that the customer may experience
• Complete servicing and repair orders efficiently and timeously within the allocated time
• Achieve workshop labour targets by working efficiently and up-selling where possible
• Diagnosing customer problems, providing appropriate solutions and communicating these effectively
• Ensure parts are ordered timeously, and booked out to Job Cards to enable timeous repair completion
• To keep informed on the changes in technology by attending training, reading bulletins and acquiring the knowledge to serve customers’ needs
• To support the Service Manager and Foreman with tasks that are beneficial to the company
• Manage adherence to all Dealership business processes and promote ongoing continuous improvements
• To ensure workstations/equipment/tools and all vehicles are kept neat, clean and tidy and treated with care

• Qualified Motor Vehicle Technician (Red Seal)
• Minimum of 2 years' working experience within an automotive Dealership (after qualifying)
• Fully Bilingual (English, Afrikaans) preferable
• Premium brand knowledge and experience advantageous
• Computer Literacy
• Must possess a valid driver's licence

• Following Procedures and Instructions
• Customer Focus
• Drive for Results (Productivity & Efficiency)