Passenger Vehicle Autobody Service Advisor - Gauteng, Northern Suburbs

Recruiter:

Select Motor Recruitment

Job Ref:

JHB000834/DP

Date posted:

Thursday, May 21, 2026

Location:

Johannesburg, South Africa

SUMMARY:
Remuneration: R20 000 net + provident fund

Purpose Of The Job:

Our client, a well-established autobody repair centre, is seeking an experienced and customer-focused Service Advisor to join their professional team. This opportunity is ideal for an energetic individual with a solid understanding of automotive repair processes and a passion for delivering exceptional customer service.
The successful candidate will act as the primary liaison between customers and the workshop, ensuring a seamless service experience from initial booking through to vehicle collection and follow-up. The role requires a highly organised professional who can effectively manage customer expectations, coordinate workshop activities, and contribute to the overall efficiency and profitability of the business.

POSITION INFO:
Responsibilities:

Manage the complete customer service journey within the workshop and repairs department
Liaise with customers regarding repairs, quotations, parts availability, and progress updates
Follow up on current and future repair orders, parts requirements, and workshop scheduling
Build strong customer relationships by delivering a professional and positive service experience
Identify upselling opportunities for additional repairs, labour, and parts sales
Handle customer concerns, complaints, and queries efficiently and professionally
Provide customers with alternative repair solutions and pricing options where applicable
Coordinate with workshop foremen and technicians to optimise workshop capacity and scheduling
Utilise various communication channels including telephone, email, bookings, and face-to-face interactions
Conduct post-service follow-ups to ensure customer satisfaction and encourage repeat business
Maintain accurate workshop and customer records and perform all related administrative duties
Support the dealership’s service image and customer retention initiatives

Requirements:

2–3 years’ proven experience as a Service Advisor within an automotive dealership or preferably autobody environment
Strong knowledge of vehicle repair procedures, automotive parts, and workshop terminology
Punctual
Excellent communication and customer service skills
Ability to multitask and perform effectively in a busy, deadline-driven environment (calls, handovers, deliveries)
Experience working on TMS and/or Audatex systems advantageous, as well as (AudaWatch, Outsurance portal, Discover Portal or any other relevant systems/platforms used in the costing/claims environment)
Additional customer service or technical training beneficial
Automotive industry experience is essential
Professional, mature, and customer-focused approach

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than 2 weeks from advertising.

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