Parts Salesman

SUMMARY:
-

POSITION INFO:

Parts Salesman Job Overview

We are seeking an experienced and customer-focused Parts Salesman to join our team. The successful candidate will be responsible for selling commercial vehicle or equipment parts, assisting customers with product selection, and ensuring efficient processing of orders. This role requires strong product knowledge, excellent communication skills, and the ability to build lasting customer relationships.

Key Responsibilities

• Assist customers (walk-in, telephonic, and email) with parts enquiries and sales
• Accurately identify and source parts based on customer requirements
• Process sales orders, quotations, and invoices efficiently
• Maintain up-to-date knowledge of parts, products, and pricing
• Ensure correct capturing of transactions on the system 
• Monitor stock availability and liaise with stores or procurement for replenishment
• Follow up on back orders and keep customers informed on order status
• Handle customer queries, complaints, and returns professionally
• Build and maintain strong relationships with customers to encourage repeat business
• Achieve individual sales targets and contribute to overall team performance
• Ensure the parts counter and workspace are clean, organised, and well-presented
• Assist with stock takes and inventory control when required

Minimum Requirements

• Minimum 5 years’ experience in commercial parts sales
• Strong knowledge of commercial vehicle or equipment parts
• Computer literate (experience with Pinnacle system advantageous)
• Excellent communication and interpersonal skills
• Strong customer service and relationship management abilities
• Ability to work under pressure and meet deadlines
• Good problem-solving and attention to detail