Outbound Tele-Sales Manager

SUMMARY:
Job Title: Outbound Tele-Sales Manager
Department: Commercial
Location: Johannesburg Head Office
Reporting To: Sales Director

Join Our Team as an Outbound Tele-Sales Manager!

POSITION INFO:

Key Responsibilities:

Quality Assurance:

• Implement and monitor call quality assurance processes.
• Develop and refine call calibration templates.
• Ensure adherence to call scripts and maintain high customer interaction standards.

Sales Performance & Target Achievement:

• Set accurate and effective sales targets for the outbound team.
• Collaborate with management to develop outbound strategies and sales philosophies.
• Monitor and report on team performance against set targets.

Financial & Budget Management:

• Design and implement commission and incentive structures.
• Accurately calculate commissions and seat costs.
• Develop budgets and ensure cost-effective operations.

Team Leadership & Development:

• Ensure the outbound sales team is well-resourced and equipped with the necessary tools.
• Enforce discipline and implement corrective measures where necessary.
• Provide continuous coaching, mentoring, and skills development for team members.

What We’re Looking For:

Qualifications & Experience:

• Grade 12 (Matric) or equivalent qualification.
• Tertiary qualification in commerce or business (advantageous).
• 2-3 years of management experience in a sales environment.
• 5 years of sales experience, with a preference for BPO experience.
• Experience in the telecoms industry will be advantageous.

Knowledge & Skills:

• Strong expertise in tele-sales and call centre management.
• Understanding of commission structures and basic financial accounting.
• Proficiency in CRM systems (Salesforce, Microsoft Lead Management tools).
• Intermediate proficiency in Excel, Word, PowerPoint, Outlook, and Quick Base.
• Strong leadership, communication, problem-solving, and planning skills.

Performance Measures:

• Achievement of sales targets and adherence to schedules.
• Effective outbound tele-sales control implementation.
• High customer satisfaction ratings.

Why Join Us?

• Be part of a dynamic and growing sales team.
• Competitive salary and incentive structures.
• Professional development and career growth opportunities.