Customer Service Representative

SUMMARY:
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POSITION INFO:

Job Title: Customer Service Representative – Courier Industry

MID516

Location: Vereeniging

Job Summary:
We are seeking an energetic and results-driven Customer Service Representative to join our dynamic team in the courier industry. The ideal candidate will have a strong background in sales and telesales, combined with a naturally outgoing and bubbly personality. This role requires excellent communication skills, a customer-focused approach, and the ability to handle inquiries and sales opportunities efficiently and professionally.

Key Responsibilities:

Customer Support: Handle incoming customer inquiries via phone, email, and chat, providing prompt and professional service.

Sales and Upselling: Identify sales opportunities during customer interactions and proactively offer relevant services to increase revenue.

Telesales: Make outbound calls to potential and existing customers to promote courier services and close sales.

Order Management: Process customer orders, schedule pickups and deliveries, and provide updates on shipment status.

Problem Solving: Address customer complaints and issues promptly, ensuring customer satisfaction and retention.

Relationship Building: Build strong relationships with customers to encourage repeat business and referrals.

Team Collaboration: Work closely with the operations and sales teams to ensure smooth service delivery and customer satisfaction.

Follow-Up: Conduct follow-ups with customers to confirm satisfaction and identify additional sales opportunities.

Requirements:
Proven experience in sales and telesales (preferably in the courier, logistics, or related industry).
Strong communication and interpersonal skills with a confident, outgoing personality.
Excellent problem-solving skills and the ability to think quickly under pressure.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong attention to detail and organizational skills.
Proficient in Microsoft Office and CRM software.
A positive and energetic attitude with a drive to exceed targets and customer expectations.

Preferred:

Previous experience in the courier or logistics industry is a plus.

Experience handling high call volumes in a professional environment.

Remuneration Package:

10K Basic

1K Medical Aid contribution

Email detailed CV, Certificates, and ID copy to

Use reference number MID516 in email subject line