Sales Agent – UK Market (BPO Environment)

SUMMARY:
We are looking for an experienced and driven Sales Agent with a strong background in the UK market to join our dynamic BPO team. The ideal candidate will be skilled in selling subscription-based products or services, providing a high standard of customer support, and scheduling appointments for our client’s sales teams to close deals. This role requires a persuasive communicator who thrives in a fast-paced, customer-focused environment.

This position is based in Pretoria East and is an on-site position.
 
EE: Open 

Basic salary of up to R11,500 with a generous commission structure. 

POSITION INFO:
Key Requirements:

• Experience:
• Minimum 1 year of experience in outbound sales or telesales, preferably in a BPO or contact centre serving the UK market.
• Proven track record in subscription sales and/or appointment setting.
• Experience in providing customer support to UK clients.
• Skills:
• Excellent verbal and written English communication skills.
• Strong persuasion and negotiation skills.
• Confident with CRM software and digital communication tools. (Hubspot) 
• Time management and multitasking abilities.
• Personal Attributes:
• Goal-oriented and self-motivated.
• Professional, empathetic, and customer-centric.
• Team player with a positive attitude.

• Outbound Sales: Conduct outbound calls to prospective customers in the UK, promoting subscription services and identifying sales opportunities.
• Lead Qualification: Qualify leads based on predefined criteria and determine their suitability for the client’s product/service.
• Appointment Setting: Schedule appointments for the client’s sales representatives, ensuring calendars are accurately updated and aligned.
• Customer Support: Deliver a high level of professional customer service via phone, email, and live chat, addressing queries, complaints, and service requests.
• CRM Management: Accurately log and update customer interactions and lead progress in CRM systems. (Hubspot)
• Target Achievement: Meet or exceed weekly and monthly KPIs including sales targets, conversion rates, and appointment quotas.
• Collaboration: Work closely with internal team members and the client’s sales team to ensure a smooth handover and follow-up process.
• Product Knowledge: Maintain up-to-date knowledge of the client’s offerings, industry trends, and competitor activities.