Operations and Technical Coordinator

Recruiter:

West Coast Personnel

Job Ref:

CPT000564/OK

Date posted:

Friday, August 15, 2025

Location:

Century City, South Africa

Salary:

R20 000.00 Monthly

SUMMARY:
Job Description:
To provide excellent service and support to customers, ensure smooth operation of monitoring tools, and manage the MPS Monitor system.

POSITION INFO:
Key Duties and Responsibilities

Log and manage service calls for SLA customers
Schedule and coordinate printer engineers
Oversee MPS Monitor: setup, reporting, and device management
Manage print fleet software and installations
Handle job cards, close tickets, and order parts
Submit warranty claims (Lexmark & HP)
Prepare quotes and invoices for billable services and consumables
Monitor consumable levels using Printanista, MPS Monitor, and ConnectWise
Order consumables, compare supplier pricing, and ensure cost compliance
Perform admin tasks in Accumatica (Sales Orders, POs, GRVs, Invoices)
Manage consumables reports
Support with monthly SLA and CPC billing if required
Assist with escalations, cancellations, and reinstatements

Requirements & Skills

Strong Excel skills (formulas, filtering, calculations)
Accounting background
Excellent organization and time management
Able to work under pressure
Reliable, loyal, and solution-oriented
MPS experience is a plus

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