Operations Support Analyst

SUMMARY:
Stratlab – Where Talent Meets Its People.

We connect brilliant minds with companies that actually get them. Serious about growth, light on the drama.

We’re currently looking for an Operations Support Analyst, someone who thrives in high-impact, problem-solving work and wants to make a real difference in global tax and compliance.

At Stratlab, we focus on culture fit, long-term impact, and building relationships that last – because great work happens when people belong.

Think this is you? Let’s make it happen.

POSITION INFO:
Operations Support Analyst
Global Tax & Compliance Industry

This is a role for high-calibre professionals with strong academics, presence, and a proven ability to think critically and deliver results. If you thrive in intellectually challenging environments, enjoy problem-solving across complex compliance scenarios, and want global exposure, this is your opportunity. You will join a central Operations Support team trusted with cross-jurisdictional VAT and US Sales Tax compliance, high-impact projects, and key stakeholder engagement.
Key Responsibilities:

• Manage a diverse portfolio of VAT and US Sales Tax compliance cases, ensuring timely, accurate, and client-focused resolution
• Lead client-specific consulting cases, providing practical and tailored solutions
• Identify emerging case types, research, and implement improvements to internal processes
• Drive operational and compliance-related projects that enhance efficiency and impact business outcomes
• Conduct in-depth research on global VAT and US Sales Tax issues to provide timely, accurate advice to clients and internal teams
• Support senior leadership with ad-hoc, high-value initiatives, liaising confidently with internal stakeholders, clients, and tax authorities
• Contribute to knowledge sharing, continuous improvement, and team growth initiatives

• Strong academic background and high intellectual curiosity
• Professional presence with the ability to communicate confidently and credibly across senior stakeholders
• Exceptional problem-solving, critical-thinking, and organisational skills
• Ability to manage multiple priorities and complex tasks simultaneously
• Proactive, growth-oriented, and committed to continuous learning and improvement
• High personal standards and pride in your work, acting as a culture carrier within the team

• Structured onboarding period focused on learning systems, processes, and technical fundamentals
• Gradual increase in responsibility with exposure to complex cases, high-impact projects, and cross-functional initiatives
• Long-term career progression for individuals who demonstrate capability, initiative, and consistent high performance