Operations Specialist

SUMMARY:
Operations Specialist

POSITION INFO:

Join Tsogo Sun Digital’s Operations team, where you will play a key role in supporting the day‑to‑day delivery of our online betting platform. In this role, you will help monitor critical operational processes to ensure efficiency, accuracy, and timely execution, while acting as a vital link between our operations, customer support, and technology teams to keep the platform running smoothly.

Our successful Operations Specialist will…

•Monitor and manage daily platform operations, including player account activity, depositsand withdrawals, and bonus or promotional mechanics, while resolving operational issuesin real time and ensuring efficient process execution.
•Design and enhance the end‑to‑end customer journey for payment providers (includingUSSD), minimise operational disruptions, ensure system stability, monitor payment flows, investigate failed or delayed transactions, assist with reconciliations, and ensure timely and accurate processing of all transactions.
•Act as a point of escalation for complex customer queries, resolving account issues,payment queries, and game‑related discrepancies, working closely with Customer Support,and identifying trends to recommend operational improvements.
•Monitor platform and game performance, escalate technical issues to IT and third‑partyproviders, and assist with testing new games, platform updates, enhancements, andpayment integrations to ensure minimal downtime and optimal user experience.
•Prepare daily, weekly, and monthly operational reports, track key metrics such astransaction volumes, withdrawal turnaround times, and operational incidents, andhighlight inefficiencies or opportunities for improvement.
•Continuously review and improve operational processes, identify automation opportunities,and assist with developing and updating Standard Operating Procedures (SOPs).
•Deliver smooth daily platform operations with minimal disruption, ensure fast andaccurate payment processing, support efficient customer issue resolution, producehigh‑quality reporting, and contribute to improved operational efficiency and customerexperience.

If you have these qualifications, join our team: Matric, computer literacy (MS Office), strong numeracy, and excellent verbal and written English skills, a Diploma or Degree in Business, Online Payments, Operations or a related field, 2–5 years’ experience in online gaming, fintech, payments or digital platforms, experience in operations or customer support environments, strong attention to detail, analytical and problem‑solving skills, excellent communication and coordination abilities, and the operational discipline needed to thrive in a fast‑paced environment. French Speaking (Mandatory), Portuguese is advantages.

To apply, your written application must include: CV (maximum 4 pages), contactable references (with telephone numbers), and covering letter with three reasons why you’re our top candidate for the job

Only successful applicants will be contacted.