Operations Project Administrator

Our client in the Marketing and Advertising industry is seeking a pro-active Operations Project Administrator with exceptional organization skills, confident Excel skills and proven Project Management experience to join their team in based in Sandton, Johannesburg.

PURPOSE OF THE ROLE

• Efficient project management, logistics, contracts & general administration.

PROJECT MANAGEMENT
• Management and application of processes, methods, skills, knowledge & experience to achieve specific project objectives according to the acceptance criteria within pre-agreed parameters
• Manage full installation projects from start to end ensuring customer satisfaction
• Manage multiple installations – timelines, all stakeholders involved incl. client, installers, suppliers internal sale person / operations team etc. ensuring efficient delivery of multiple projects.
• Adherence to defined timescale and budget for all projects.
• Anticipate needs and ensure preparations against potential risks

LOGISTICS
• Coordination of all logistical elements of an installation
• Manage the distribution and administrative details of all outgoing and incoming equipment logging serial numbers, device IDs’, destinations, and client details. Includes distribution and returns, and retrieval of company equipment.
• Manage and control courier process, Track and trace and SLA adherence. Local and international.
• Report all consignments – dispatch & receive.
• Resolve queries from courier companies
• Distribute courier quotes

ADMINISTRATION
• Manage stock control and allocations
• Manage hardware failures report and tracking
• Entry of all service-related tickets to Accounts for billing
• Swap out of Units
• Respond to all general queries timeously
• Follow up– ensure adherence to turnaround time – Close out completely
• Monitor ticket duplicates – no more than 1 person dealing with same query/ tickets
• Administration, Liaising and arrange installers
• Assist Customer Support Services and Technical Support Services with basic technical enquiries

EDUCATION & EXPERIENCE
• Matric
• Project Management training / experience essential with a track record of managing successful projects (to be assessed)
• High level usage of Excel – to be assessed
• 5+ years’ Administration experience

To apply; please send an updated CV, your contact number and head & shoulders picture to