Operations Controller

Purpose of the Role: Operations Controller- ensuring deadlines are met whilst maintaining a high quality and standard of
service delivery.

Qualifications and Education Requirements

• An appropriate Operations qualification would be advantageous
• Proven experience as a Operations Controller  with experience in Truck Rental
• A good working knowledge of operations
• Knowledge and understanding of transport and logistics would be advantageous

Job Profile:

• Truck Rental
• Tracking
• POD’s
• Fielding calls
• Load sheet / FMS
• Adding loads to the load sheet & Fleet Management Systems
• Scheduling loads on Fleet Management System
• Updating status on Fleet Management Systems 
• Generating road manifests when needed

• Daily operations management

  • Receiving procedure,
  • Warehousing procedure,
  • Delivery procedure,
  • Returns procedure,
  • POD vetting and scanning procedure,
  • System application and maintenance 
  • Ownership of daily load planner, (i.e. follow up with operations for fleet numbers and ETA's),
  • Tracking
  • Daily client tracking based of sub-contractor reports and/ or live tracking portal 
  • Afternoon tracking when required by the client
  • Following up with client on delays, queries, etc.
  • Updating load schedule for invoicing
  • Supporting the Management Team with the day-to-day operations, responsible for a group of operators and ensuring an efficient operations in achieving business targets.
  • Provide line management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring operational targets, KPIs, and quality standards are met in order to meet the requirements of the customer.