Operations Company EA / PA / Administrator

SUMMARY:
REQUIREMENTS
 

• Relevant commercial tertiary qualification with a min BCom Honours degree
• At least 5 Years’ experience in similar role ideally in the electronics/technology B2B sales industries, working with resilience & persistence
• Strong understanding of financial and margin management and pricing strategies
• Ability to analyse performance metrics and market trends
• Good understanding of accounting principles & practices, systematic and meticulous
• Demonstrated influencing and negotiation skills, strong communication skills
• Strong leadership skills to coach and lead team confidently
• Understanding of international import supply chain management and distribution
• Knowledge of domestic warehousing and courier operations
• Advanced skills in the use of Microsoft 365 products and ERP systems
• Good prioritising and time management skills
• High degree of professionalism, cultural sensitivity with strong interpersonal skills
• Excellent written and spoken skills in English
• Available to work full-time & undertake occasional national/international travel.

• Contribute to the development and implementation of strategies to enhance customer service, increase sales & efficiency, and the overall profitability of the business

• Identify efficiencies and cost savings in work processes & systems
• Actively participate in business improvement initiatives and projects

• Overall management of debtors, creditors, processing functions
• Establish and enforce credit control policies and limits, payment disputes/escalations
• Cash flow forecasts, optimise working capital through effective payables management
• Drive continuous improvement in order processing efficiency and turnaround times
• Develop and maintain SOPs for order management processes
• Ensure pricing, discounts, and terms are applied correctly & coordinate with procurement, logistics, & sales team to ensure seamless order fulfilment
• Lead price negotiations with suppliers & approve pricing & profit margin.
• Ownership of supplier qualification and audits
• Management of Procurement & Logistics - lead price negotiations with suppliers
• Approve pricing & profit margin, quality check quotations
• Negotiate service level agreements (SLA’s) with suppliers, vendors and third parties
• Negotiate cost/pricing, monitor SLA compliance, vendor performance & cost analysis
• Ownership of supplier/ vendor audits, build and nurture relationships
• Participate in customer meetings and negotiations as required.
• Conduct customer price analysis.
• Ensure all financial operations comply with company policies and statutory requirements.
• Maintain strong internal controls and audit trails producing timely management reports
• Drive process standardisation and system improvements (ERP optimisation).
• Lead operations meetings & ensures statutory compliance for all entities.
• Sets specific performance goals and standards & evaluate performance
• Responsible for training and developing staff.
• Formulate and document an annual marketing strategy and plan in conjunction with the Head of Business Development and the Marketing Consultant.

POSITION INFO:
REQUIREMENTS

• Matric, Degree highly advantageous
• 5+ years’ experience in operations, business management, or executive support as an EA or PA
• Strong business acumen and operational experience
• Experience working closely with senior leadership or directors
• Highly organised with excellent communication and top English writing skills
• Strategic thinker, hands-on approach with ability to multi-task well
• Professional, discreet confident decision-maker
• Solutions orientated

• Act as a trusted partner to the Director on operational and strategic matters
• Prepare executive reports, presentations, and business insights
• Initiate and identify areas for improvement
• Manage projects and initiatives
• Manage property leases, renewals, queries etc.
• Monitor insurance requirements and yearly updates
• Oversee marketing opportunities and social media
• Implement and improve operational processes and systems
• Manage cross-functional projects and business improvements
• Assist with compliance, governance, and statatory requirements
• Coordinate board meetings, agendas, and board packs
• Maintain corporate records and legal documentation
• Liaise with external stakeholders (auditors, legal advisors, consultants)
• Foster a culture of accountability and efficiency
• Manage spreadsheet assisting with forecasting, and cost management
• Review operational expenses and identify cost-saving opportunities
• Work closely with finance and operational teams