Operations Assistant

SUMMARY:
Operations, Assistant

POSITION INFO:

Purpose of the Role

Operations form the backbone of the companies promise - the seamless delivery of warmth,

reliability, and authentic luxury. The National Operations Assistant supports and strengthens

operational excellence across all the properties under the guidance and leadership of the

CEO.

This role provides structured, reliable support so operational systems run smoothly, compliance

is continuously monitored, and follow-ups are handled with discipline and care. The role

Safeguards the companies assets through administrative rigour, supports legal, regulatory, and

safety compliance, and helps uphold uncompromising brand standards.

By managing detail, coordination, reporting, and follow-through, this role frees senior

leadership to focus on strategy, people, and growth - ensuring the collections experience

remains genuine, gracious, and consistently exceptional.

Valuable Final Product (VFP)

A CEO who is fully supported by accurate information, disciplined administration, and reliable

operational follow-through - enabling the group to operate as a resilient, efficiently run

collection of properties where assets are well maintained, stock is well managed, and long-term

value is protected. All operational administration and follow-ups are meticulously handled so

that leadership is always informed and up to date.

Key Responsibilities

Division 7 - Executive Management Support

Compliance - Lodges

Maintain ongoing communication with each General Manager and Annerien to ensure all

liquor, firearm (where applicable), operating, and tourism licences are valid and compliant

per property.

Conduct regular spot checks with General Managers to ensure all critical compliance

documentation (operational files, certificates, permits, and licences) is current, securely

stored, and audit-ready.

Coordinate with Warwick on legal compliance matters as required, ensuring no direct

engagement with town councils occurs outside agreed channels.

Monitor and confirm that General Managers are maintaining full legal and regulatory

compliance across all provinces.

Outcome: General Managers are supported and monitored so properties operate legally,

ethically, and transparently, with compliance documentation always current.

B-BBEE

Track the B-BBEE scorecard in collaboration with Division 1 (Meagan) and Division 3 (Jason).

Work closely with the CEO to review and reconcile quarterly B-BBEE spend with Accounts

(Jason and Arthur), ensuring alignment with projected turnover.

Assist with administration and coordination of the companies Dragon's Den initiative,

including documentation, tracking, and follow-ups.

Outcome: Consistent progress toward an annual minimum Level 4 B-BBEE status through

accurate tracking and disciplined reporting.

Insurance - Lodges

Work with each General Manager to ensure all fixed assets, vehicles, and business

operations are adequately insured.

Maintain accurate, up-to-date asset registers verified by General Managers, supported by

photographs and video records stored on the central server.

Track insurance claims submitted by lodges, monitoring progress and escalating delays or

issues where necessary.

Verify that CAR policies are in place prior to any construction and that required

documentation is provided to banks where applicable.

Coordinate annual renewals of group vehicle and liability insurance policies in collaboration

with Gaenor.

Outcome: Insurance documentation is current and complete; assets and vehicles are correctly

covered and claims are monitored through to resolution.

Division 2 - Marketing Coordination Support

Quarterly Marketing Plan Distribution & Inputs

Support the CEO and Marketing team with distribution of the quarterly marketing plan to all

stakeholders (Sales, Marketing, Communications, GMs, and Graphics).

Gather inputs in advance to support an informed plan, including social media performance,

newsletters/email marketing, stakeholder communication, campaigns, and

marketing/media/sales trips to properties.

Track that updated plans and feedback points are shared timeously and that owners and

stakeholders have the latest version.

Outcome: Timeous information supports a well-informed marketing plan and improved

coordination across t