Operations Administrator

Recruiter:

Persona Staff

Job Ref:

CPT006588/H

Date posted:

Monday, May 18, 2026

Location:

Cape Town, South Africa

SUMMARY:
Our client is a growing business within a technical service and manufacturing support environment, operating across multiple branches nationally.

They are seeking a highly organised Operations Administrator to manage technician scheduling, job coordination, and service-related administration.

POSITION INFO:
Responsibilities:

Plan, schedule, and coordinate technician deployments across various regions
Manage daily and weekly technician schedules based on operational requirements
Monitor job progress and adjust scheduling where required
Coordinate travel and accommodation arrangements for technicians
Ensure alignment between job schedules and travel logistics to minimise downtime
Maintain accurate records of all travel and accommodation bookings
Capture and maintain accurate job records for service and repair work
Ensure all parts used on-site are recorded and linked to job cards
Coordinate with stores to ensure correct allocation of parts to jobs
Support accurate and timely invoicing of completed jobs
Ensure all jobs are invoiced timeously or quoted via the sales department
Liaise with stores to track parts issued for specific jobs
Assist in resolving discrepancies between issued parts and job costing
Manage and coordinate maintenance agreements and scheduled work
Set up and manage service schedules in line with client and operational requirements
Oversee monthly scheduled work across multiple entities
Act as liaison between technicians, operations, stores, finance, and clients
Manage queries related to scheduling, job status, and service delivery
Maintain accurate operational records, job logs, and scheduling documentation
Assist with compiling operational reports (technician utilisation, job completion, travel costs)
Support continuous improvement in scheduling and job tracking processes

Requirements:

Proven experience in an operations, service, or logistics coordination role
Experience in a technical, manufacturing, or service-based environment
Strong scheduling and planning experience (multi-resource environment)
Experience working with job cards, invoicing processes, and operational workflows
Proficient in Sage 300 (Service Manager) or similar systems
Strong Excel skills
CRM system experience (advantageous)

To apply, please send your CV to

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff Pty (Ltd) is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.

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