SUMMARY:
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POSITION INFO:
Key Responsibilities
Operations & Store Management
- Open and close the store according to company procedures
- Ensure the store is fully staffed, stocked, clean, and operational at all times
- Oversee daily store performance and resolve operational issues quickly
- Maintain high standards of hygiene, food safety, and customer service
Staff Management & Supervision
- Manage a team of approximately 15 staff members across two shifts
- Create and manage staff rosters
- Supervise senior and junior staff on shift
- Handle staff discipline, attendance, and performance issues
- Train new staff and support ongoing development
- Act as the first point of escalation for staff-related matters
Cash Handling & Sales Control
- Act as senior cashier when required
- Ensure accurate cash handling, cash-ups, and daily reconciliations
- Monitor POS transactions, refunds, discounts, and voids
- Report discrepancies immediately to management
- Enforce strict cash control procedures
Administration & Reporting
- Compile and submit daily and weekly reports to:
- Procurement Officer (stock usage, shortages, requests)
- Accountant / Finance (sales, cash-ups, expenses)
- Maintain accurate records for:
- Stock received
- Stock usage
- Staff attendance
- Ensure all paperwork is completed correctly and on time
Stock & Procurement Support
- Monitor stock levels daily
- Submit clear and accurate stock requests to the Procurement Officer
- Check deliveries against invoices
- Report shortages, damages, or discrepancies immediately
Working Hours
- 5 days per week
- Shift-based:
- 6 working days
- 1 day off per week
- One weekend off a month
- Must be willing to work weekends, peak periods, and public holidays as required
Minimum Requirements
- Minimum 5 years’ experience as a Store Manager / Senior Supervisor
- Proven experience in a takeaway, fast-food, or restaurant environment
- Experience managing large teams and shift-based staff
- Strong cash handling and admin skills
- Comfortable working in a fast-paced, high-pressure environment
- Trustworthy, organised, and assertive
- Good communication and basic computer literacy
Key Competencies
- Leadership and accountability
- Attention to detail
- Conflict resolution
- Time management
- Integrity and reliability
- Hands-on problem solving
