SUMMARY:
Oncology Reception
POSITION INFO:
ONCOLOGY RECEPTIONIST
Location: Pretoria East, Pretoria
Position Type: Full-Time | Permanent
Working Hours: Monday – Friday, 08:00 – 17:00
Salary: Market-Related
Industry: Healthcare | Paediatric Oncology
About the Opportunity
Medical Resources Group is recruiting on behalf of our client for a professional, compassionate and highly organised Oncology Receptionist to join a growing paediatric oncology practice in Pretoria East.
The successful candidate will be the first point of contact for patients and their families and will play an important role in providing a welcoming, supportive and professional experience throughout their care journey.
This position requires an individual who is comfortable working within a sensitive healthcare environment, has strong administrative and communication skills, and understands the importance of confidentiality, accuracy and compassionate patient care.
Key Responsibilities
Reception & Patient Administration
- Welcome and assist patients, families and visitors in a professional and compassionate manner.
- Manage incoming telephone calls and provide accurate and professional assistance.
- Schedule, confirm and manage appointments with oncology specialists.
- Maintain an accurate electronic appointment diary.
- Assist with patient enquiries and direct queries to the appropriate healthcare professional or team member.
- Ensure patient information and appointment details are accurately captured and updated.
- Maintain a professional, neat and organised reception environment.
Oncology Administration
- Maintain accurate and confidential electronic patient records.
- Capture and update patient information, medical history and relevant administrative details.
- Assist with administrative processes relating to oncology patients.
- Assist with cancer treatment plan authorisations and the preparation of supporting documentation.
- Assist with chemotherapy ordering and related administrative coordination.
- Coordinate communication between the oncologist, patients, families, medical team and other relevant parties.
- Follow up on outstanding documentation, authorisations and administrative requirements where necessary.
- Handle sensitive patient and family interactions with empathy, professionalism and discretion.
Medical Billing
- Accurately capture and upload relevant medical service codes.
- Liaise with the medical bureau to facilitate accurate and efficient billing processes.
- Assist with medical aid and billing-related queries as required.
- Use Vericlaim medical billing system for the accurate processing and management of billing information.
- Ensure all patient and billing information is captured accurately and timeously.
- Assist with resolving billing queries and obtaining required information or supporting documentation.
General Administration
- Accurately capture and upload relevant medical service codes.
- Liaise with the medical bureau to facilitate accurate and efficient billing processes.
- Assist with medical aid and billing-related queries as required.
- Use the Vericlaim medical billing system for the accurate processing and management of billing information.
- Ensure all patient and billing information is captured accurately and timeously.
Minimum Requirements
- Matric / Grade 12.
- Previous experience in a medical reception, medical administration or similar healthcare environment.
- Relevant administrative experience relating to oncology patients is essential.
- Experience using the Vericlaim medical billing system is essential.
- Sound knowledge of medical terminology, particularly oncology-related terminology.
- Experience with patient scheduling and appointment management.
- Knowledge of cancer treatment plan authorisations will be advantageous.
- Experience or exposure to chemotherapy ordering and related administrative processes will be advantageous.
- Strong computer literacy and administrative skills.
- Excellent verbal and written communication skills, including professional telephone etiquette.
- Ability to handle confidential patient information with discretion and professionalism.
- Strong attention to detail, accuracy and organisational skills.
Key Competencies
- Compassionate and patient-focused approach.
- Professional, approachable and courteous manner.
- Strong communication and interpersonal skills.
- Excellent organisational and administrative abilities.
- High level of accuracy and attention to detail.
- Ability to handle sensitive and emotional situations with tact, empathy and discretion.
- Ability to work effectively in a busy healthcare environment.
- Strong follow-up and coordination skills.
- Reliable, punctual and professional.
- Ability to work independently and as part of a multidisciplinary healthcare team.
Working Hours
Monday – Friday, 08:00 – 17:00
How to Apply
Please submit your updated CV to
Subject Line: Oncology Receptionist – Pretoria East
If you do not receive feedback within 2 weeks of submitting your application, please consider your application unsuccessful.
