Night Auditor

SUMMARY:
A high volume, full service city hotel is seeking a reliable, enthusiastic and service-driven Night Auditor to oversee overnight Front Office operations. The successful candidate will play an important role in ensuring the smooth and efficient running of the hotel throughout the night, balancing front desk responsibilities with financial administration and reporting. With a strong focus on guest satisfaction, operational accuracy and attention to detail, the ideal candidate will ensure that all overnight procedures are completed efficiently, guest enquiries are handled professionally and the highest standards of service and hospitality are consistently maintained. The role requires someone who is confident working independently, takes initiative and works collaboratively with other departments to ensure a seamless guest experience.

POSITION INFO:
Key Responsibilities:

• Manage the Front Desk, incoming calls, guest check-ins and check-outs.
• Deliver exceptional guest service, attending to enquiries and resolving complaints professionally.
• Complete end-of-day procedures, financial reconciliations, cash handling and operational reporting.
• Investigate discrepancies and resolve account-related issues.
• Verify guest information and payment methods accurately.
• Collaborate with Front Office, security and other departments to ensure seamless operations.
• Maintain guest privacy, confidentiality and workplace safety.
• Identify opportunities to upsell hotel products and services.
• Handle sensitive situations with tact, discretion and professionalism.
• Ensure compliance with hotel policies, procedures and service standards.

• South African citizen residing in Cape Town.
• Matric / Grade 12 qualification.
• Hospitality qualification preferred.
• Minimum 2 years’ experience in a similar role within a 4- or 5-star hospitality environment.
• Fluent in English, with excellent communication and telephone etiquette.
• Proficiency in Microsoft Office, particularly Excel, and Opera essential.
• Sound financial acumen and experience in financial reconciliation and reporting.
• Well-presented, professional and guest-focused approach.
• Strong organisational, planning and problem-solving skills.
• Calm, confident and positive demeanour, with excellent attention to detail.
• Ability to work independently, demonstrate initiative and perform under pressure.
• Strong interpersonal skills and a commitment to teamwork.
• Flexibility to work overnight shifts, weekends and public holidays.