Guest Relations Officer

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH002692/ML

Date posted:

Wednesday, October 21, 2026

Location:

Stellenbosch, South Africa

SUMMARY:
A luxury lodge and spa in the heart of the Cape Winelands is seeking a polished and experienced GUEST RELATIONS OFFICER (FIXED TERM) to join their team.

POSITION INFO:
This role suits a detail-driven front-of-house professional who can guide guests smoothly from arrival to departure, while stepping in to support colleagues across the lodge, spa and restaurant as needed.

Core Criteria:

Hospitality certificate or diploma
2 to 3 years’ experience in a similar guest relations or front office role
Strong computer literacy and excellent administrative skills
Excellent written and verbal English, in person and telephonic
Comfortable engaging with high-end, discerning guests
Well-presented, friendly, and naturally warm
Punctual, self-disciplined, and extremely detail-oriented
Proactive team player who works respectfully with all departments, across cultures and beliefs
Reliable transport to and from work

Core Responsibilities:

Welcome guests and introduce them to the lodge and spa
Check guests in and out
Pass guest information on to the relevant departments
Assist guests with bookings, tours and transfers, and build tailored itineraries
Ensure guest information and rates are accurate
Update guest profiles on the property management system
Prepare welcome letters and registration cards
Manage the daily itinerary day sheet, guest call log, calls and guest concerns
Act as liaison for outside guests and support the restaurant when needed
Assist reservations with lodge bookings and messages
Assist with lunch and dinner bookings on the dining reservation system
Ensure all transfers are booked, tracked and charged
Support the spa and housekeeping teams when required
Report maintenance concerns to the manager on duty
Complete thorough handovers with the night auditor and early or late shift guest relations team
Cover two night audit shifts per month

On Offer:

Fixed-term contract

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