New Business Admin

SUMMARY:
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POSITION INFO:

• Job Role:

• The New Business Outbound Consultant will be responsible for investigating, troubleshooting and resolving all queries related to Account Origination journey for New Bank client, including Bin migration clients.

• Areas of responsibility may include but not limited to (product and systems will be trained here):

• Investigate, troubleshoot why clients are stuck in the Account Origination journey
• Provide feedback and insights on Account Origination journey blockers
• Provides exceptional client on-boarding experience - personalized, warm and effective through our multiple channels e.g. calls, web, chat, video, etc.
• Supports the new accounts application process and ensure accuracy/completeness of activations, when required
• Educates our clients about their accounts/products
• Identifies up-sell opportunities (understand the client's needs/provide solutions) if required
• Actions Know Your Customer (KYC) principles.
• Achieves specified production targets and turn-around-times

• Personal Attributes and Skills

• Solutions oriented with an optimistic can-do attitude
• Engaging and confident
• High empathy with good listening skills
• Always willing to learn
• Ability to consistently maintain a high performance
• Passionate and obsessed with delivering a superb client experience, through any of our channels, leaving our clients feel that they are best clients in the world
• Strong communication skills (clear, on-time, concise) to our clients and internally to required stakeholders
• Treat all stakeholders with respect, believe in teamwork and be open and receptive to the opinions of others
• Verbal and written communication skills (proficient in English)
• Ability to handle multiple tasks simultaneously - strong administration skills

• Education and Experience

• Grade 12
• Bachelor of Commerce Degree