National Control Centre Manager

SUMMARY:
The primary responsibility of the National Control Centre Manager is to ensure the efficient.

POSITION INFO:

Main Purpose of the Position

The primary responsibility of the National Control Centre Manager is to ensure the efficient operation of the National Control Centre (NCC) through continuous, real-time monitoring of all IZI Group Cash Branch and Vehicle Security Systems, telematics, and vehicle tracking. This role requires strict adherence to all Mandatory Security Protocols (MSP) and internal NCC procedures, including coordinating remote One-Time-Lock (OTL) issuance and supervising branch opening and closing surveillance. The Manager must uphold a zero-tolerance approach to any MSP non-compliance.

Key Performance Areas

1. NCC Monitoring and Compliance (MSP Adherence)

• Maintain continuous live monitoring of all operational vehicles using telematics and tracking systems.
• Implement real-time vehicle monitoring and communicate directly with drivers regarding any non-compliance.
• Ensure all security systems and subsystems (Listener, KABA, OTC, Geotab, Mix, Risk360, etc.) are fully operational and actively monitored.
• Monitor armoured vehicles (AVs) returning after 18:30, providing timely updates until they reach base.
• Ensure approved operating limits are consistently observed and never exceeded (MSP 9.2).
• Ensure full compliance with all fleet-related Standard Operating Procedures (SOPs) nationally on Risk360.
• Identify and promptly escalate deviations such as off-route movements, unauthorised stops, and panic button alerts to Risk and JOC/NCC.

2. Remote Security & Access Control Management

• Maintain full remote visibility of branch CCTV footage, including entry points, vaults, and secure areas.
• Oversee branch opening and closing procedures remotely in accordance with MSP 15.1.
• Issue One-Time-Locks (OTL) for vaults where applicable, adhering to MSP 15.1.
• Ensure all branch alarms are connected to and monitored by the NCC, responding promptly according to documented procedures (MSP 16.10).
• Ensure that vulnerable vehicle coordinates are transmitted exclusively from the branch control room to the NCC and JOC (MSP Directive).
• Activate the Incident Management Procedure immediately upon notification (panic button activation, live CCTV alerts, off-route alerts) and execute emergency operational responses, including remote vehicle shutdown.

3. Equipment Oversight and Administrative Management

• Identify tracking units not transmitting data, investigate causes, and provide feedback within 48 hours.
• Ensure tracking equipment remains fully functional and report any damage or faults to the Fleet Manager without delay.
• Manage proper handover of all equipment during shift changes, confirming all items are operational.
• Adhere strictly to all procedures and conduct regular reviews to maintain standards.
• Distribute daily, weekly, and monthly fleet and risk management reports relating to safety and security incidents.
• Maintain detailed, timestamped, and accurate incident logs of all security events on Risk360, documenting actions taken and personnel informed.
• Monitor and record all operational radio and telephone communications related to security incidents.

4. Health & Safety and Training

• Maintain comprehensive knowledge of and comply with all Occupational Health and Safety (OHS) policies and standards (MSP).
• Respond promptly to colleagues’ safety concerns and conduct investigations as required.
• Contribute to the design, development, review, implementation, and monitoring of departmental safety plans.
• Ensure full compliance with all MSP-related SOPs, Working Instructions, and Training Materials.
• Report immediately any system failures or anomalies that could compromise intelligence gathering or operational security.

Minimum Requirements

Qualifications

• A valid Grade 12 certificate or equivalent.
• A tertiary qualification is advantageous.
• Knowledge of relevant legislation, security regulations, standards, incident investigation techniques, and risk assessment methodologies.
• Proficiency in Microsoft Office and Outlook.

Skills and Attributes

• Understanding of the organisational environment.
• Clear comprehension of the organisation’s goals and objectives.
• Contextual Awareness: A strong understanding of organisational culture, goals, and strategic objectives.
• Agility & Adaptability: Proactively manages complexity and adapts to changing priorities.
• Collaboration & Teamwork: Fosters an inclusive and supportive environment, working cooperatively with colleagues to achieve shared goals.
• Performance & Service Excellence: Delivers high-quality outcomes and exceptional customer service while maintaining professional standards.