Expression of Interest: National Centre Controller

SUMMARY:
To ensure the continuous, effective, and live monitoring of all IZI Group Cash Branches

POSITION INFO:

Main Purpose of the Position

The primary purpose is to maintain an effective National Control Centre (NCC) and ensure the continuous, effective, and live monitoring of all IZI Group Cash Branch and Vehicle Security Systems, telematics, and vehicle tracking. This role is responsible for ensuring strict adherence to all Mandatory Security Protocols (MSP) and internal NCC procedures, including coordinating remote One-Time-Lock (OTL) issuance and branch opening/closing surveillance. The Controller is mandated to enforce zero tolerance for non-compliance with the MSP.

 Key Performance Areas

1. NCC Monitoring and Compliance (MSP Adherence)

• Maintain effective and live monitoring of all operational vehicles using telematics and tracking systems.

• Implement and enforce live vehicle monitoring, including directly contacting drivers regarding non-compliance.

• Ensure all security systems and subsystems (Listener, KABA, OTC, Geotab, Mix, Risk360, etc.) are fully functional and monitored.

• Actively monitor Armoured Vehicles (AVs) returning later than 18:30 and update progress on the designated group until they reach base.

• Monitor and ensure that approved operating limits are not breached (MSP 9.2).

• Ensure overall adherence to ALL Fleet-related SOPs nationally on Risk360.

2. Remote Security & Access Control Management

• Ensure full remote visibility of branch CCTV footage (entry points, vaults, secure areas).

• Conduct remote observation for branch opening and closing procedures (MSP 15.1).

• Issue One-Time-Locks (OTL) for vaults where fitted (MSP 15.1).

• Ensure all Branch Alarms are connected to and monitored by the NCC, reacting according to the documented process (MSP 16.10).

• Ensure vulnerable vehicle coordinates are only sent from the branch control room to the NCC and JOC (MSP Directive).

3. Equipment and Administrative

• Identify tracking units which are not downloading and investigate the cause, providing feedback within 48 hours.

• Ensure that the tracking equipment is in good working order and that damage or equipment failures are reported to the Fleet Manager immediately.

• Ensure a proper hand-over of all equipment at shift change and confirm all equipment is in working order.

• Ensure all procedures are stringently adhered to and regularly reviewed.

• Circulate the daily, weekly, and monthly fleet and risk management reports relating to safety and security violations.

4. Health & Safety and Training

• Ensure familiarity and compliance with all OHS policies and standards (MSP).

• Respond to employees’ safety concerns and institute investigations.

• Participate in the design/development/review/implementation and monitoring of departmental safety plans.

• Ensure all MSP-related SOPs, Working Instructions, and Training Material are complied with.

Minimum Requirements

Qualifications

• A valid Grade 12 certificate or equivalent.
• A tertiary qualification is advantageous.
• Knowledge of relevant legislation, security regulations, standards, incident investigation techniques, and risk assessment methodologies.
• Proficiency in Microsoft Office and Outlook.

Skills and Attributes

• Understanding the organisational environment.

• Understanding the organization’s goals and objectives

• Dealing with changing circumstances

• Supporting and working with others

• Delivering objective

• Dealing with complexity 

• Acting professionally 

• Delivering great customer service

• Sharing and cooperating