National Coffee Manager

SUMMARY:

National Coffee Manager ☕ 

POSITION INFO:

Key Responsibilities

• Drive national expansion by identifying new market opportunities and increasing coffee sales
• Lead sales initiatives and collaborate with regional teams to achieve targets
• Build and maintain strong client relationships, negotiate agreements, and ensure service excellence
• Implement and uphold quality standards across coffee products, equipment, and service delivery
• Develop and deliver training programmes and workshops for technicians and regional teams
• Provide technical guidance and support related to coffee equipment and operations
• Oversee inventory planning and stock optimisation to meet demand and SLAs
• Analyse market trends, customer feedback, and competitor activity to inform strategy
• Manage divisional budgets, monitor spend, and identify cost-saving opportunities
• Drive customer experience initiatives and resolve service issues effectively
• Ensure KPIs and contractual SLAs are consistently achieved across all regions
• Collaborate with operations, finance, and other internal teams to align business strategy

Requirements

• Matric (relevant qualification advantageous)
• 8 –10 years’ technical experience in the coffee industry
• Experience developing and executing sales strategies
• Strong knowledge of coffee equipment, service standards, and training delivery
• Intermediate MS Office skills

Competencies

• Strong leadership, communication, and negotiation skills
• Relationship building and stakeholder management
• Analytical thinking and business acumen
• Planning, organisation, and problem solving
• Ability to work in fast-paced, performance-driven environments

Working Conditions

• Office based with regular travel across regions
• National operational oversight with cross-functional collaboration