SUMMARY:
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POSITION INFO:
National Coffee Manager
Reports to (Superior): Managing Director
Job Purpose:
Your purpose is to elevate the coffee experience nationwide. Drive sales with strategic prowess, uphold impeccable trade quality, cultivate lasting relationships, and empower technicians through effective training.
PERSON SPECIFICATION
Qualifications & Experience:
- Matric.
- 8 – 10 years’ technical experience in the coffee industry.
- Experience in developing and executing sales strategies.
- Relevant qualification advantageous.
Skills & Knowledge Required:
- Attention to detail.
- Punctual & deadline orientated.
- Problem-solving skills.
- Ability to manage own time effectively.
- Good telephone etiquette.
- Intermediate proficiency in MS Office..
- A knack for building relationships.
- Expertise in training programs and a passion for imparting knowledge to coffee technicians.
JOB SPECIFICATION:
The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required.
JOB CONTEXT:
- Strategic Expansion: Spearhead the expansion of the coffee division by identifying and pursuing new market opportunities, ensuring sustainable growth and increased sales.
- Client Management: Develop and maintain strong relationships with coffee clients, negotiating contracts, and securing favourable terms.
- Sales Leadership: Lead sales initiatives for the coffee division, collaborating with regional managers to achieve sales targets.
- Training and Workshops: Conduct workshops and training programs for staff across regions, ensuring a consistent and high level of knowledge and expertise in coffee preparation, service, and product knowledge. Training is to be captured on Enterprise and training registers given to the HR department.
- Quality Assurance: Implement and uphold rigorous quality standards for coffee products/machines, working closely with technicians and regional teams to ensure consistency and excellence in every cup.
- Inventory Management: Oversee and optimise stock holding, ensuring accurate inventory levels to meet demands within SLA.
- Market Analysis: Regularly analyse market trends, consumer preferences, and competitor activities to stay ahead of industry developments and adapt strategies accordingly.
- Brand Alignment: Ensure that the coffee division aligns with the overall image and values, contributing positively to the company's reputation and customer satisfaction.
- Budget Management: Develop and manage budgets for the coffee division, monitoring expenses, and identifying cost-saving opportunities while maintaining high standards.
- Collaboration: Collaborate with cross-functional teams, including operations, and finance, to ensure a cohesive and integrated approach to the overall business strategy.
- Customer Experience Enhancement: Develop and implement strategies to enhance the overall customer experience with the coffee division, ensuring satisfaction and loyalty. Provide customers with service that exceeds expectations.
- Feedback Analysis: Collect and analyse customer feedback regarding coffee service, incorporating insights to continuously improve product quality and service.
- Issue Resolution: Address customer concerns or issues promptly and effectively, demonstrating a commitment to customer satisfaction and service recovery.
- Educational Initiatives: Develop educational materials or programs to inform customers about the origin, brewing methods/machines, and unique qualities of the coffee products, enhancing their appreciation and understanding.
- Professionalising the coffee environment: Relating to product offering, workshops at depots, technicians’ tools and professionalism.
- SLA: Drive internal KPIs to ensure that contractual customer SLAs are achieved and maintained in all Regions.
- Technical Advice: Provide coffee specific technical support and advice to Operations.
Working conditions: Office based and travelling will be required to the different regions.
