NOC Manager

SUMMARY:
A vacancy exists for an NOC Manager (Vodacom) in the Critical Infrastructure Division at Centurion

POSITION INFO:
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following: 

• Render a comprehensive pro-active security service and overall Management of the Control Room
• Liaise with client, Regional Clients and handle all internal and External Security queries.
• Ensure client satisfaction and retention.
• Sustain growth and profitability.
• Increase and sustain the performance and productivity of all staff; Sub-Contractor and Sub Divisions.  
• Planning and management.
• To deliver effective team management.
• Financial management.
• Personnel management.
• Carrying out dynamic security and safety risk assessment.
• Communicating effectively with the control room team and liaising effectively with the operational management teams within the project.
• Maintaining effective relationships with client staff, management and contractor and service providers
• Providing reports and recommending process improvements.
• Acting as a focal point for security operations decision making during routine and emergency situations.
• Adhering to compliance standards and relevant laws.
• Alignment and liaison with all security service provider.
• Alignment and to ensure allocation of all responsible sites are kept up to date, polygons and site lists spread sheet.
• Proactive liaising with the OCC NOC and assisting with the proactive interaction.
• To Have Security Technical Ability and Background.
• Ensure compliance to the Company’s disciplinary code.
• Ensure that all company SOP’s are followed.
• Ensure training takes place as and when required.
• After hour visits and willing to work long hours.
• Willing to travel Nationally.
• Any other duties deemed relevant to the role.

• PSRA certification – Grade A.
• Grade 12 or equivalent qualification.
• Minimum 5 years’ operational management experience/exposure.
• Good Labour Relations skills.
• Excellent written & verbal communication skills.
• A working knowledge of MS Office (Word, Excel, Outlook).
• Bilingual (English and any other South African language).
• Good interpersonal and customer relations.
• Ability to work independently and under pressure.
• Willing to work extensive hours as and when required.
• Willing to work after hours and be on standby. 
• Clean disciplinary, criminal and credit record.
• Code 08 Drivers license and own reliable transport.
• Experience of implementing Quality Management Standards.
• The ability to manage and deliver projects, draft and implement policies and influence senior stakeholders.
• Experience of working with control room systems.
• Analytical and quality focused – able to produce accurate management information.
• Excellent presentation and IT skills are required.
• Target and KPI focused yet able to deliver whilst maintaining employee engagement.
• Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs.
• Experience of successfully leading teams to constantly achieve company objectives.
• The ability to communicate with all levels, from senior management to operational staff.