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Welcome and assist patients courteously, both in person and telephonically
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Register new patients and accurately capture medical aid and insurance information
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Manage and schedule patient appointments efficiently
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Coordinate theatre bookings and compile theatre lists, liaising with relevant teams
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Confirm appointments via phone, email, or messaging systems
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Handle appointment cancellations and rescheduling
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Respond professionally and timeously to patient, family, and healthcare provider enquiries
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Manage incoming and outgoing emails and messages accurately
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Perform general administrative duties, including filing, photocopying, and document control
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Assist with typing clinical notes, motivation letters, and feedback reports
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Receive and process cash and card payments, including receipting
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Liaise with medical aids regarding authorisations, admissions, and related queries
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Maintain practice inventory, monitor stock levels, and arrange supply orders
