Marketing and Sales Customer Service

Core Knowledge & Skills:

• Matric plus 2–5 years ships agency experience.
• Relevant shipping courses
• Computer literacy – MS Office, Powerpoint, Excel, Word, Outlook
• Excellent Customer service relationship skills.
• Knowledge of Clients and markets
• Knowledge of restrictions at various Ports and commodities

Duties:

• Bookings for all trades
• Knowledge of reefers and dry cargoes.
• Updating of vessels and voyages/stack dates into Dinamix on a daily basis
• Daily updating of EDI, which is downloaded into Dinamix – importing of vessel files 3 times a day
• Client rate follow ups on a daily basis.
• Application for acceptance of hazardous cargo/special equipment and stowage requests
• Application for detention and demurrage requests
• Updating of export client stats for all trades
• Export CSR’s for all shipments to be done and approved prior vessel ETD
• For all freight collect shipments – send eMail to respective POD
• TDR Reports – monthly for all trades – due 2nd of each month
• Monthly allocation report for all trades
• Sailing schedules forwarded to import/export clients including all major C&F agents
• Negotiate and quote freight rates upon approval and send to clients when Reps are not in the office or as required
• Assist both import and export clients with queries and transshipment details on both import/export legs
• Submitting surveys for new trades
• Advise clients of all new increases of rates/BAF/surcharges, etc.
• Attend annual Marketing Conference as required
• General record keeping and filing