Marketing and Sales Customer Service

Recruiter:

Tower Group

Job Ref:

1733307590

Date posted:

Friday, July 8, 2022

Location:

Cape Town, South Africa

SUMMARY:
-

JOB DESCRIPTION:

Core Knowledge & Skills:

Matric plus 2–5 years ships agency experience.
Relevant shipping courses
Computer literacy – MS Office, Powerpoint, Excel, Word, Outlook
Excellent Customer service relationship skills.
Knowledge of Clients and markets
Knowledge of restrictions at various Ports and commodities

Duties:

Bookings for all trades
Knowledge of reefers and dry cargoes.
Updating of vessels and voyages/stack dates into Dinamix on a daily basis
Daily updating of EDI, which is downloaded into Dinamix – importing of vessel files 3 times a day
Client rate follow ups on a daily basis.
Application for acceptance of hazardous cargo/special equipment and stowage requests
Application for detention and demurrage requests
Updating of export client stats for all trades
Export CSR’s for all shipments to be done and approved prior vessel ETD
For all freight collect shipments – send eMail to respective POD
TDR Reports – monthly for all trades – due 2nd of each month
Monthly allocation report for all trades
Sailing schedules forwarded to import/export clients including all major C&F agents
Negotiate and quote freight rates upon approval and send to clients when Reps are not in the office or as required
Assist both import and export clients with queries and transshipment details on both import/export legs
Submitting surveys for new trades
Advise clients of all new increases of rates/BAF/surcharges, etc.
Attend annual Marketing Conference as required
General record keeping and filing

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