Marine Technician – Durban

NO.

WHAT?

ACTIVITY

HOW?

TASKS TO BE EXECUTED

CRITICAL OUTCOMES REQUIREMENT

1.

Products for service, repair and warranty evaluation

• Conduct visual inspection and/or on-board diagnosis during the pre-diagnosis step
• Conduct work preparation in accordance with correct procedure and predicted job requirements
• Prepare operating equipment and bring necessary parts to the workshop bay according to correct internal procedures
• Conduct the repair and / or maintenance according to manufacturer’s specifications, job knowledge and skill
• Identify deviations, irregularities and unusual wear and tear and initiate additions to order / feedback to customer
• Retrofit accessories and mounted parts as required
• Document any work carried out, recording working hours and report to the Marine Technical Manager
• Carry out duties on site at dealers / customers when required

Customer & Supplier satisfaction

World class service to internal and external customers

2.

Product Support

• Monitor, service and maintain demonstration/company units
• Assemble stock as directed
• Conduct PDI and warranty procedure
• Un-crate & re-crate units as required
• Carry out product modifications and product recalls
• Co-operate with and support Motor product divisions as required from time to time (motorcycles, power products, golf cars, marine and technical support services)
• Receive instructions and carry out requirements for product recalls:
  • Advise Technical & Warranty Managers of requirement
  • Receive delivery of replacement parts
  • Carry out necessary work to complete recall if required
  • Support current and new model evaluation and introduction processes
    • Assemble, PDI and test product
    • Prepare product for launches and shows
    • Restore condition of launch/ demo product for resale

Demonstrators available and in showroom condition

Company units maintained

Stock available on time, ready for sale

Internal customer service

On time and in full compliance with recall requirement

Develops high level of Product knowledge

Positive impressions of new model are evident

3.

“Strip For Parts”

Where parts required are not available from Parts Department:

• Notify Technical Managers on parts required
• Strip part from stock item
• Follow up on order/ delivery process
• Reassemble stock item
• Report completion to Technical Managers

Internal and External Customer satisfaction

4.

Promotions

Maintain awareness of Marine Division events for support purposes:

• Attend events
• Provide technical support
• Prepare products for product shows and assist exhibitors

Positive product image in the marketplace

5.

Housekeeping and safety

• Ensures proper placement of goods
• Ensures proper stacking/storage of goods
• Ensures no damage to goods/ packaging
• Identifies and reports damage
• Cleans service environment as directed

Professional appearance of service area and safe environment

6.

Supervision of team

• Coach and mentor team members (apprentices)
• Allocate and supervise work
• Resolve issues impacting on work performance
• Comply with requirements of OHS act
• Maintain a safe working environment

Delivery capacity maximised

CATEGORY*

REQUIREMENT DESCRIPTION

WEIGHT

Technical Acumen

Demonstrates mastery in knowledge and practical application of all technical aspects of products and their use. Well developed ability to reduce technical concepts to writing and simulation material

Interpersonal Skill

Demonstrates a well-developed ability to transfer learning to people of differing levels of expertise. Able to relate effectively to people and develop effective working relationships through projecting integrity, empathy, enthusiasm, confidence, and service ethic

Organisation of Work

Well developed capacity for planning work in the meeting of deadlines

Service focus

Display customer service ethic both internally and externally.

Leadership            

Demonstrates the ability to engage with, motivate and encourage trainees in the achievement of results