Luxury Driver

SUMMARY:
The Luxury Driver is responsible for providing safe, professional, and discreet transportation services to hotel guests while delivering an exceptional luxury hospitality experience. The role requires outstanding customer service, impeccable driving skills, extensive knowledge of local attractions and routes, and the ability to represent the hotel's brand with professionalism at all times.
Key Responsibilities

• Provide safe, comfortable, and timely transportation for hotel guests.
• Welcome guests warmly and assist with luggage during arrivals and departures.
• Maintain the highest standards of professionalism, discretion, and confidentiality.
• Ensure all guest interactions reflect the hotel's luxury service standards.
• Plan the most efficient travel routes while considering traffic and weather conditions.
• Maintain detailed knowledge of local attractions, restaurants, shopping centres, airports, and tourist destinations.
• Offer recommendations and local information when requested by guests.
• Conduct daily vehicle inspections before each shift.
• Ensure all vehicles are immaculately clean, fuelled, and maintained at all times.
• Report any vehicle defects, accidents, or maintenance requirements immediately.
• Coordinate guest transportation schedules with the Front Office and Concierge teams.
• Monitor flight schedules when transporting airport arrivals and departures.
• Assist with VIP arrivals, special events, and executive transfers.
• Ensure guest safety throughout every journey.
• Handle guest requests professionally and efficiently.
• Maintain accurate vehicle logbooks, mileage records, and fuel usage reports.
• Comply with all traffic laws and hotel policies.
• Support other guest service operations when transportation duties are complete.
• Maintain confidentiality regarding VIP guests and hotel operations.
• Present a polished and professional appearance at all times.

• Exceptional customer service skills
• Excellent communication and interpersonal abilities
• Professional appearance and grooming
• Strong time management skills
• Excellent driving ability
• Defensive driving techniques
• Attention to detail
• Problem-solving skills
• Discretion and confidentiality
• Ability to remain calm under pressure
• Excellent local geographical knowledge
• Strong organisational skills

POSITION INFO:
Minimum Qualifications

• Grade 12 (Matric)
• Professional Driving Permit (PrDP)
• Valid South African Driver's Licence (Code B or higher)
• Defensive Driving Certificate (advantageous)
• First Aid Certificate (advantageous)
• Hospitality qualification (advantageous)

• Minimum 3–5 years' professional driving experience
• Previous experience in a luxury hotel, lodge, or chauffeur service preferred
• Experience transporting VIP guests or executives
• Experience driving luxury vehicles (Mercedes-Benz, BMW, Range Rover, Lexus, etc.)
• Airport transfer experience advantageous

• Excellent knowledge of local roads and traffic patterns
• Knowledge of luxury hospitality service standards
• Vehicle maintenance basics
• GPS navigation systems
• Road safety regulations
• Airport procedures
• Local tourism and attractions

• Guest-focused mindset
• Professionalism
• Integrity
• Reliability
• Flexibility
• Punctuality
• High attention to detail
• Emotional intelligence
• Adaptability
• Excellent interpersonal skills
• Cultural awareness
• Teamwork

• Ability to sit for extended periods while driving
• Ability to lift and carry guest luggage
• Comfortable working outdoors in varying weather conditions
• Ability to work flexible hours, weekends, public holidays, and shifts

• Friendly and approachable
• Well-groomed and polished
• Trustworthy and dependable
• Calm under pressure
• Patient and courteous
• Honest and discreet
• Positive attitude
• Passion for luxury hospitality

• Guest satisfaction scores
• On-time arrival and departure performance
• Vehicle cleanliness and presentation
• Safe driving record
• Compliance with maintenance schedules
• Positive guest feedback
• Zero preventable accidents
• Professional appearance and conduct
• Accuracy of transportation records
• Response time to guest transportation requests

• Shift-based role, including weekends and public holidays
• Outdoor and indoor work environment
• Driving luxury hotel vehicles
• Regular airport transfers and long-distance travel when required
• Interaction with international and VIP guests
• May be required to remain on standby during peak occupancy periods