SUMMARY: Our client in the Hospitality sector seeks to employ a Lodge Manager to be based in Grahamstown. Working as a Lodge Manager, you will have overall responsibility for the smooth running of the lodge and all related activities.
JOB DESCRIPTION:
- Warm welcome and check in of all guests- Guest management – coordinate daily activities and transfers for guests of all ages- Guest experiences – ensure guest expectations are exceeded by following guidelines; ensure all special needs and requests have been met- Hosting of all meals/guest events- Complete daily/weekly/monthly Admin duties including month end duties- Manage stock (operational and bar) through regular stock takes and maintaining stock controls- Weekly Financial and operational business reports to General Manager- Attend Weekly HOD Meeting- Management of staff – recruitment, induction, rosters, attendance, performance management, discipline, on the job training, team spirit, reward & recognition- Actively support Conservation and community initiatives and programs- Health & Safety - ensure lodge operates in safe manner at all times, ensuring the safety of guests and staff- Management of lodge maintenance – reporting all issues and follow upRequirements:
- Matric or Grade 12 certificate- Hospitality / Hotel / Lodge Management related qualification would be an advantage- 4 years’ experience in 5 star game lodges in the position of a senior lodge manager or greater- Valid Code 8 Driver’s license is essential- Live in position at the Family House is a non-negotiable- Basic knowledge of maintenance, both electrical and water supply- Extensive knowledge of cleaning and sharp eye for detail
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