Assistant Lodge Manager

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB003867/Jade

Date posted:

Wednesday, September 30, 2026

Location:

Paterson, South Africa

SUMMARY:
Key Performance Areas of this position include:

Measure and enhance overall guest satisfaction, including managing special requests.
Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.
Assistant the lodge manager to oversee day-to-day lodge team service operations.
Uphold and elevate the service standards provided by the lodge team.
Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
Coordinate departmental teams to optimize guest service delivery.
Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager
Achieve quality improvement targets set by management.
Develop comprehensive policies, processes, and standards governing lodge team activities.
Manage cash handling to minimize variances within acceptable limits.
Maintain effective stock management.
Identify and implement cost-saving opportunities.
Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.

POSITION INFO:
Minimum criteria required:
Degree/Diploma in Hotel Management
3 - 5 years’ experience in a 5-star establishment as an Assistant Lodge Manager/Duty Manager or Guest Relations Manager
Driver’s Licence Essential

Competencies required:
Proven experience in lodge management
Good working knowledge of POS/PMS systems
High level of attention to detail
Strong leadership and organisational skills
Excellent communication and interpersonal skills

Similar jobs you might be interested in:

Assistant Lodge Manager
Location: Paterson
Salary:
Key Performance Areas of this position include:Measure and enhance overall guest satisfaction, including managing special requests.Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.assistant the lodge manager to oversee day-to-day lodge team service operations.Uphold and elevate the service standards provided by the lodge team.Ensure effective supervision and manageme...
Today

Assistant Lodge Manager
Location: Paterson
Salary:
Key Performance Areas of this position include:Measure and enhance overall guest satisfaction, including managing special requests.Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.assistant the lodge manager to oversee day-to-day lodge team service operations.Uphold and elevate the service standards provided by the lodge team.Ensure effective supervision and manageme...
12 days ago

Assistant Lodge Manager
Location: Paterson
Salary:
Key performance Areas of this position include: Measure and enhance overall guest satisfaction, including managing special requests.Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.assistant the lodge manager to oversee day-to-day lodge team service operations.Uphold and elevate the service standards provided by the lodge team.Ensure effective supervision and ma...
27 days ago

Assistant Lodge Manager
Location: Grahamstown
Salary: Monthly
An exciting opportunity has become available with our client – a prestigious 5-star lodge located in Grahamstown/ Makhanda. They are seeking a assistant lodge manager to join their team.
28 days ago

Assistant Lodge Manager
Location: Gqeberha
Salary:
89 days ago

Guest Relations Officer
Location: Paterson
Salary:
Key Performance Areas of this position includeTo work with an assistant or lodge manager to provide support in the daily operations of a lodgeHousekeeping Checks done according to set StandardsSupervising restaurant’s functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standardsMaking sure Meal standards are adhered to bef...
26 days ago

Guest Relations Officer
Location: Paterson
Salary:
Key Performance Areas of this position include- To work with an assistant or lodge manager to provide support in the daily operations of a lodge- Housekeeping Checks done according to set Standards- Supervising restaurant’s functioning before and during meal times and supporting the service staff, and making sure this is carried out to company standards- Making sure Meal standards are adhere...
27 days ago

Financial Controller (Hospitality)
Location: Paterson
Salary:
About the RoleOur prestigious 5-star private game reserve in Paterson, Eastern Cape is seeking a highly skilled and commercially minded Financial Controller to join our executive finance team.This is a mid-level; hands-on leadership role designed for a finance professional who can balance high-level commercial strategy with meticulous daily operations. Reporting directly to the Finance manager, yo...
Today

Butler
Location: Paterson
Salary:
Key Performance Areas of this position include:Acknowledges, welcomes, and greets guests using the appropriate levels of discretion, using the correct forms of addressEscorts guests to their accommodationFull orientation of guest’s roomOffers to explain detailed services and facilities to guestsProvides personalised services, demonstrating a sense of urgency, priority and dedicationRequest d...
Today

ZMO 19594 - Lodge Manager (EC)
Location: Eastern Cape
Salary: Negotiable depending on experience and qualifications
lodge manager (EC)
Today

Assistant Lodge Manager

Similar jobs you might be interested in:

Jobseekers

Recruiter

General