SUMMARY:
We are seeking a Lodge Assistant to join our team at a small, exclusive private game lodge. This is a hands-on, live-in role suited to a well-presented, professional all-rounder with a passion for hospitality and guest service.
The Lodge Anchor is the central on-site person, responsible for ensuring the smooth day-to- day running of the lodge and delivering a warm, personalised experience for our high-end guests.
 

Key Responsibilities:

• Welcoming and hosting guests throughout their stay
• Acting as the main point of contact for guests on site
• Assisting with housekeeping, including room cleaning, turn-downs, and general lodge upkeep
• Serving meals and beverages; assisting with waitering and hosting duties
• Maintaining exceptional cleanliness and presentation standards throughout the lodge
• Supporting daily lodge operations and assisting where needed
• Handling guest requests and resolving minor issues calmly and professionally
• This is both and indoor and outdoor position with other general tasks as well on the reserve when necessary

POSITION INFO:
 

• Hospitality experience (lodge or hotel experience preferred)
• Well-spoken, well-presented, and guest-focused
• Comfortable working irregular hours, including weekends and evenings
• Able to work independently and as part of a small team
• Physically fit and willing to assist across departments
• No dependants (due to shared staff accommodation)

Accommodation:

• Live-in position
• Shared staff accommodation on the reserve (with two other staff members)