Lodge Anchor

SUMMARY:
We are seeking a Lodge Anchor to join our team at a small, exclusive private game lodge. This is a hands-on, live-in role suited to a well-presented, professional all-rounder with a passion for hospitality and guest service.
The Lodge Anchor is the central on-site person, responsible for ensuring the smooth day-to-day running of the lodge and delivering a warm, personalised experience for our high-end guests.

Key Responsibilities:
Welcoming and hosting guests throughout their stay
Acting as the main point of contact for guests on site
Assisting with housekeeping, including room cleaning, turn-downs, and general lodge upkeep
Serving meals and beverages; assisting with waitering and hosting duties
Maintaining exceptional cleanliness and presentation standards throughout the lodge
Supporting daily lodge operations and assisting where needed
Handling guest requests and resolving minor issues calmly and professionally
This is both and indoor and outdoor position with other general tasks as well on the reserve when necessary

POSITION INFO:
Requirements:
Hospitality experience (lodge or hotel experience preferred)
Well-spoken, well-presented, and guest-focused
Comfortable working irregular hours, including weekends and evenings
Able to work independently and as part of a small team
Physically fit and willing to assist across departments
No dependants (due to shared staff accommodation)

Accommodation:
Live-in position
Shared staff accommodation on the reserve (with two other staff members)