CORE PURPOSE OF JOB

To provide front-line information and circulation services at the George Campus Library, supporting students and staff with access to resources, front-line computer area support and research assistance. To promote and guide users on the use of library systems and ensure efficient circulation and information desk operations.

• Issue and receive library materials in accordance with library procedures.
• Process returns, renewals and other circulation transactions accurately.
• Assist users with circulation-related enquiries and resolve routine service queries.
• Maintain accurate circulation records and follow up on overdue materials where required.
• Assist with shelving and shelf reading of library collections.
• Assist with Reference and information queries at the Circulation desk

KEY PERFORMANCE AREAS

• Circulation Desk Operations
• Computer and study rooms Bookings and User Access
• Library User Support and Information Services
• Operational Support and Staff Relief
• Promotes, communicates and assist patrons about information services and resources available.
• Participate in Library and Information Services activities.

CORE COMPETENCIES

• Strong human resource, conflict management, problem-solving and decision-making skills.
• Advanced search skills to effectively search catalogues, databases and internet sources;
• Ability to work in a collaborative environment and participate in team development efforts;
• Excellent computer skills;
• Commitment to excellent customer services.
• Ability to listen and willingness to explain

REQUIREMENTS

In order to be considered for appointment to this post, candidates must possess:

Grade 12 (Matriculation Certification)

Required Minimum Experience: 1 year of related professional library experience in circulation and information services at an academic library

Ability to perform a variety of duties, often changing from one task to another

Own transport

The successful candidate will work weekends (07:30:16:00).

ADDITIONAL INFORMATION e.g. contact person and telephone number, e-mail; etc.