Legal Advisor (RE5 Advantageous) - Roodepoort

SUMMARY:

Role Purpose

Key Responsibilities

Legal Advice & Claims Assessment

• Provide telephonic and online legal advice and guidance to clients.
• Assess the merits of cases telephonically and determine whether claims meet the relevant insurance policy terms and conditions.
• Validate insurance policies and memberships.
• Adjudicate claims in accordance with applicable policy terms, conditions and procedures.
• Identify matters requiring further legal intervention and refer clients to external attorneys where appropriate.
• Conduct legal research as required and remain up to date with frequently requested areas of law.
• Ensure that standard legal documentation and correspondence are accurate, relevant and appropriate.

Client Service & Case Management

• Deliver professional, client-focused legal guidance and ensure clients are directed to the appropriate legal service provider.
• Maintain regular communication with clients and monitor the progress of their cases.
• Follow up with clients to ensure that their needs are addressed and service expectations are met.
• Handle difficult client interactions professionally and work towards resolving concerns.
• Maintain agreed service level agreements with clients and service providers.
• Ensure all client interactions, advice and case updates are accurately documented on the relevant management system.

Internal & External Stakeholder Relationships

• Develop effective working relationships with external attorneys, service providers and internal claims and administration teams.
• Collaborate with relevant departments throughout the case management process.
• Ensure appropriate referrals and effective communication between all parties.
• Participate in team coaching sessions, knowledge-sharing initiatives and performance improvement activities.

Performance & Administration

• Monitor individual performance against service and operational dashboard metrics.
• Identify opportunities to improve service delivery, efficiency and client satisfaction.
• Ensure all requests and administrative requirements are handled accurately and timeously.
• Perform additional duties as required.

POSITION INFO:

Role Requirements

Qualifications

• Grade 12 (Matric) – Essential.
• LLB or an appropriate legal degree.
• Must be an admitted Attorney.
• RE5 qualification will be advantageous.

Experience

• Minimum of 2 years' post-admission experience as an Attorney or Legal Advisor.
• Experience providing legal advice and assessing legal matters will be advantageous.
• Exposure to insurance claims assessment, legal cover or policy-based adjudication will be beneficial.

Technical Requirements

• Good understanding of South African law and the ability to research and interpret relevant legislation.
• Ability to assess the merits of legal matters and determine appropriate courses of action.
• Proficiency in English and at least one additional indigenous South African language.
• Computer literacy and the ability to accurately capture and manage client information using case management systems.

Key Competencies

• Strong analytical thinking and problem-solving abilities.
• Excellent telephonic and written communication skills.
• Strong client service orientation and interpersonal skills.
• Ability to manage difficult conversations and diffuse challenging client situations.
• High levels of professionalism, integrity and attention to detail.
• Ability to work effectively under pressure and manage competing priorities.
• Strong decision-making and judgement.
• Ability to work independently and collaboratively within a team.
• Self-motivated, accountable and committed to continuous improvement.

Working Conditions

• Must be willing and able to work shifts, including evenings, nights and weekends.
• Ability to work in a fast-paced, client-focused environment.
• Must be available to commence employment as soon as possible.