Lead, Employee Success

SUMMARY:
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POSITION INFO:

Location: Hybrid
Employment Type: Full-Time
Industry: HR Tech | Employer of Record (EOR) | Global Workforce Solutions

WatersEdge Solutions is partnering with a high-growth global workforce technology company to recruit a Lead, Employee Success. This is an exciting leadership opportunity for a people-focused operations professional who thrives in fast-paced environments and enjoys building high-performing teams, optimising processes, and delivering exceptional customer and employee experiences at scale.

About the Role

As Lead, Employee Success, you will lead a team responsible for managing the critical onboarding journey for employees joining global organisations through an Employer of Record model. You will oversee onboarding operations, drive process improvements, ensure compliance, and collaborate across multiple business functions to deliver a seamless onboarding experience for both clients and employees.

This role combines people leadership, operational excellence, stakeholder management, and strategic process improvement, making it ideal for someone who enjoys balancing customer experience with scalable operational delivery.

Key Responsibilities

• Lead, mentor, and develop a team of onboarding specialists
• Foster a high-performance culture through coaching and effective people management
• Design, implement, and optimise onboarding workflows and operational processes
• Drive workflow automation and operational efficiency initiatives
• Ensure employee onboarding activities remain compliant with global regulatory requirements
• Collaborate with Sales, Legal, Operations, Product, and Customer Success teams
• Develop and implement strategies to improve employee onboarding and engagement experiences
• Monitor key performance indicators (KPIs) and identify opportunities for improvement
• Leverage technology and automation to improve scalability and efficiency
• Identify, assess, and mitigate onboarding-related operational risks
• Drive continuous improvement across systems, processes, and service delivery models

What You’ll Bring

• 2+ years of people management experience
• Experience managing teams of 5+ direct reports
• Strong background in customer service, customer operations, onboarding, or employee success environments
• Proven leadership experience developing and coaching high-performing teams
• Experience with process improvement, workflow automation, and operational optimisation
• Strong stakeholder management and communication skills
• CRM experience with demonstrated process enhancement capabilities
• Data-driven approach with experience analysing KPIs and operational metrics
• Ability to manage multiple priorities in a fast-paced, high-growth environment
• Strong problem-solving and decision-making skills

Nice to Have

• Salesforce experience
• Experience within a technology, SaaS, internet, or HR tech business
• Experience building and influencing cross-functional stakeholder relationships
• Exposure to global employment, onboarding, or workforce operations
• Experience using data to drive operational improvements and business decisions

What’s On Offer

• Competitive market-related salary
• Share incentive scheme
• Generous leave policy
• Hybrid working model with flexibility and autonomy
• Team lunches, breakfasts, coffee, drinks, and healthy snacks
• Opportunity to lead a critical function within a scaling global business
• Exposure to innovative HR technology and global workforce solutions

Company Culture

This is a business built around continuous improvement, collaboration, accountability, and excellence. The culture encourages innovation, ownership, and impact, with a strong belief that success is achieved through teamwork and relentless pursuit of better outcomes. Employees are empowered to solve complex problems, challenge the status quo, and contribute meaningfully to a rapidly evolving global business.

Please note: If you have not been contacted within 10 working days, consider your application unsuccessful.